Senior Analyst (Azure, Synapse, Power BI, SQL Server)

Media Plumbing & Heating - Houston, TX

Full-time - Mid Level

Houston, TX

Specialty Trade Contractors

About the position

We are searching for a Lead Analyst who thrives in a fast-paced environment. In this pivotal role, you will serve as the technical lead of an application development team, coordinating activities with team members and acting as the first point of escalation for issues and questions. Your responsibilities will include ensuring proper documentation of processes, following up on support incidents, and guaranteeing the timely delivery of change requests and project activities for the team. This position demands a high level of technical expertise and the ability to interact closely with the business and various Information Services (IS) teams to understand requirements and efficiently implement high-quality solutions. As the Lead Analyst, you will be responsible for providing performance feedback and staffing input to managers, reviewing and assigning daily support incidents to ensure efficient team coverage. You will also develop and administer system configuration and development plans, perform independent programming and system optimization tasks, and implement new programming techniques, methods, and standards. Managing change orders and projects will be a key part of your role, as you work with managers and teams to ensure adequate documentation and prioritization of tasks. In addition, you will document and update technical support processes, ensuring that knowledge articles and workflows are accurate and accessible. You will coordinate system operations, troubleshoot issues, and provide emergency support for system errors. Scheduling and conducting training sessions for support staff, Customer Support, and Service Desk teams will also be part of your responsibilities. Collaboration with management, Information Services personnel, users, and vendors on system lifecycle activities is essential, as is participation in strategic planning and hospital-wide data planning efforts, where you will provide expert consultation on data flow and analysis. Finally, you will ensure compliance with Joint Commission Information Management Standards and maintain system documentation in Quality Center (QC).

Responsibilities

• Lead the technical support team, acting as the first point of escalation for issues and questions.
• Provide performance feedback and staffing input to managers.
• Review and assign daily support incidents, ensuring efficient team coverage.
• Develop and administer system configuration and development plans.
• Perform independent programming and system optimization tasks.
• Implement new programming techniques, methods, and standards.
• Manage change orders and projects, working with managers and teams to ensure adequate documentation and prioritization.
• Document and update technical support processes, ensuring knowledge articles and workflows are accurate and accessible.
• Coordinate system operations, troubleshooting, and emergency support for system errors.
• Schedule and conduct training sessions for support staff, Customer Support, and Service Desk teams.
• Collaborate with management, Information Services personnel, users, and vendors on system lifecycle activities.
• Participate in strategic planning and hospital-wide data planning efforts, providing expert consultation on data flow and analysis.
• Ensure compliance with Joint Commission Information Management Standards and maintain system documentation in Quality Center (QC).

Requirements

• Bachelor's Degree in computer science, computer technology, or business information management required.
• Master's Degree preferred.
• 5 years of major system design and implementation experience required.
• Management or project leadership experience preferred.
• Application and/or professional certifications preferred.