Senior Analyst-Cash Back Product Management

$55,000 - $105,000/Yr

American Express - New York, NY

Full-time - Entry Level

New York, NY

Credit Intermediation and Related Activities

About the position

The Senior Analyst in Cash Back Product Management at American Express plays a crucial role in overseeing the execution and management of U.S. Consumer Cash Back card products, particularly focusing on the Blue Cash Preferred (BCP) product. This position involves collaborating with various teams to enhance product features, drive Card Member engagement, and manage the Reward Dollars program, all while ensuring alignment with the company's strategic goals.

Responsibilities

• Oversee all aspects of core Consumer Card product management functions, including customer complaints and resolutions.
• Support the execution of new/improved features, benefits, and experiences through partnerships across various departments.
• Partner with Analytics and Finance to assess product and feature performance and drive actionable insights.
• Provide management support for the Reward Dollars program and gain fluency in the rewards infrastructure.
• Monitor the competitive landscape to inform strategy across existing partner benefits and cash back categories.

Requirements

• Bachelor's degree or equivalent experience required.
• 1-2 years of related experience in product management or a similar field.
• Strong project management and communication skills to lead new initiatives.
• Ability to communicate and drive results across multiple teams/functions and at all levels.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities under tight deadlines.

Nice-to-haves

• A winning attitude and a positive, team-oriented individual.
• Willingness to challenge the status quo.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements
• 20+ weeks paid parental leave for all parents
• Free access to global on-site wellness centers
• Free and confidential counseling support through the Healthy Minds program
• Career development and training opportunities