Senior Analyst, Content Operations

Hilton - McLean, VA

Full-time - Mid Level

McLean, VA

Accommodation

About the position

The Senior Analyst, Content Operations at Hilton will play a crucial role in the Marketing team, focusing on enhancing customer engagement through storytelling and unique experiences. This position involves managing day-to-day operations related to contractor and finance processes, vendor management, and technology coordination, all while supporting the creative leadership team.

Responsibilities

• Manage oversight of documentation and prioritization of evolving sets of requirements.
• Manage Project Management tools, implementation and best practices.
• Manage External Vendors, Recruitment, and New Hire process for contractors.
• Assist with the vetting process for potential partner agencies and freelancers.
• Schedule team meetings, help draft meeting agendas and recaps.
• Support Content Operations Manager in championing a standard approach to drive process consistency across the department.
• Assist Finance Manager with finance process and operations.
• Work with Hilton Supply Management to uphold best practices with external vendors.
• Cultivate relationships with Hilton Creative team.
• Facilitate AirTable integration and optimization for workflow improvement.
• Manage onboarding and offboarding process for new candidates.
• Drive documentation of team process and workflows.

Requirements

• Three (3) years of professional work experience
• Understanding of project management tools and web-based software tools such as AirTable, Microsoft Teams, SharePoint, and other Creative Workflow Management Tools
• Ability to navigate Excel and PowerPoint
• Experience managing external vendors and new hire processes for contractors
• Ability to work a hybrid schedule from the office in McLean, VA

Nice-to-haves

• BA/BS Bachelor's Degree
• Experience working directly with creative teams

Benefits

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Employee stock purchase program (ESPP) at a 15 percent discount
• Paid parental leave for eligible Team Members
• Mental health resources including free counseling through Employee Assistance Program
• Paid Time Off (PTO)