Senior Analyst, Credit Card Operations (R-16532)

Dun & Bradstreet - Jacksonville, FL

Full-time - Mid Level

Jacksonville, FL

5,001-10,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

As a part of the D&B Credit Card Operations team, the Senior Analyst Credit Card Operations will be responsible for all aspects of the credit card process. This role involves providing guidance and direction for resolution to daily operation issues and participating and leading project enhancements as it relates to credit cards. The Senior Analyst will manage daily end-to-end operations, which includes overseeing the helpline and addressing customer-facing issues, as well as conducting daily and monthly activity reporting. A critical part of the role is the identification and investigation of fraud, ensuring that the integrity of the credit card operations is maintained. The Senior Analyst will compile, analyze, and synthesize data to communicate key metrics around credit card data. This includes providing planning and direction on all facets of credit card application support, coordinating and leading resolution with calling applications and technical teams to resolve integration issues, and managing system interactions for issue resolution. The role also requires managing projects for credit card applications from initiation through implementation and post-implementation support. Building and maintaining relationships with credit card processors and third parties for account maintenance, issue resolution, and new functionality is essential. Additionally, the Senior Analyst will aid Business Leaders in making value-enhancing business decisions and assist with special projects and key initiatives as required.

Responsibilities

• Daily end to end management of credit card operations including management of helpline and addressing customer facing issues.
• Daily and monthly activity reporting.
• Identification and investigation of fraud.
• Compile, analyze, and synthesize data to communicate key metrics around credit card data.
• Provide planning and direction on all facets of credit card application support.
• Coordinate and lead resolution with calling applications and technical teams to resolve integration issues.
• Manage projects for credit card application from initiation through implementation and post-implementation support.
• Develop and maintain relationships with credit card processor and 3rd parties for account maintenance, issue resolution and new functionality.
• Aid Business Leaders in making value enhancing business decisions.
• Assist with special projects and key initiatives as required.

Requirements

• Bachelor's degree in accounting, finance or technology.
• 3+ years experience in payments industry including credit card processing, chargebacks, fraud or credit analysis.
• Advanced skills in Excel, PowerPoint, Word, Access and Visio.
• 3-5 years of operations or project management experience.
• Strong communication and analytical/problem solving skills.
• Excellent attention to detail to manage daily operations with strong organization and time management skills.
• Ability to lead and participate in multiple projects simultaneously and adapt to re-prioritization in a rapidly changing environment.
• Self-driven with the ability to work in a team environment as well as independently.
• Must maintain strict confidentiality to protect customer data.

Benefits

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k & Employee Stock Purchase Plan with company matching.
• Health & wellness benefits, including discounted Wellhub membership rates.
• Medical, dental & vision insurance for you, spouse/partner & dependents.