Senior Analyst - Debit and Cash Product Management

$55,000 - $105,000/Yr

American Express - New York, NY

Full-time - Mid Level

New York, NY

Credit Intermediation and Related Activities

About the position

The Senior Analyst in Debit and Cash Product Management at American Express plays a crucial role in designing and executing strategies for debit and cash products. This position focuses on driving growth and adoption of these products, ensuring successful feature launches, and enhancing customer experiences. The analyst will collaborate with various teams to maintain processes, monitor performance metrics, and derive insights to inform product development and innovation.

Responsibilities

• Collaborate to design and launch new debit features to meet customer needs and drive innovation in the marketplace
• Maintain processes across multiple projects and collaborators to support best in class customer experiences
• Manage scorecards and monitor key success metrics and performance for debit, cash and MR engagement
• Develop strong partnerships and collaborate with stakeholders within Product Development, GMNS, MR, GCO & Compliance, Servicing and Marketing
• Derive insights from customer touchpoints, external environment and competitive set

Requirements

• 2+ years of professional experience
• Bachelor's degree
• Action-oriented, entrepreneurial spirit & thrives in a fast-paced environment
• Team player with a passion to build the best customer experience for our Card Members
• Strong interpersonal, leadership and influencing skills
• Solution-oriented thinker, with ability to proactively identify areas of opportunity and drive results
• Demonstrated project management skills and ability to lead multiple projects and priorities
• Strong analytical and financial acumen

Nice-to-haves

• Product management experience preferred
• Intellectual curiosity within the Banking space and understanding of the external landscape

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities