Senior Analyst, Government Customer Operations

Bristol-Myers Squibb - Tampa, FL

Full-time - Mid Level

Tampa, FL

Chemical Manufacturing

About the position

This position is responsible for creating and maintaining accurate government customer master records, confirming and reconciling government program eligibility, administering government contracts, and determining government customer Class of Trade (COT) assignments. The role involves verifying eligibility for government-mandated price discounts under the Federal Supply Schedule (FSS) and Health Resource and Services Administration (HRSA) PHS/340B program, ensuring compliance with government regulations, and providing analytical support for SOX inquiries.

Responsibilities

• Research HRSA Office of Pharmacy Affairs 340B database and other data sources to determine customer class of trade (COT) assignment.
• Create, update, and maintain government customer master records, including COT assignment and reconciliation of FSS/340B government program eligibility information.
• Ensure adherence to government rules and regulations regarding customer eligibility for mandated FSS and 340B price discounts on BMS products.
• Perform research to ensure consistency and validity of customer information in internal systems.
• Create and administer government contracts and pricing in the Model N revenue management system.
• Provide analytical support for SOX inquiries and ensure adherence to SOX and audit controls.
• Collaborate with Government Contract Operations, Government Price Reporting & Compliance, and Chargeback Operations for accurate classification of transactions for government pricing calculations.
• Perform testing and support in the SAP and Model N systems as needed.
• Analyze current operating practices and procedures with an emphasis on process improvement.

Requirements

• Bachelor's degree or equivalent experience.
• A minimum of 5 years of related experience in business analysis, financial analysis, audit, contract administration, or master data administration.
• Experience with analytical techniques to determine reasonableness of data, trends, and root cause of issues.
• Strong organizational skills and effective communication skills with both internal and external partners.
• Proven ability to work with remote business partners.
• Experience in the pharmaceutical industry is preferred.
• Experience with SAP and Model N, or similar systems, is preferred.
• Demonstrated experience with the Microsoft Office suite, including strong Excel skills.

Nice-to-haves

• Experience in the pharmaceutical industry is preferred.
• Experience with SAP and Model N, or similar systems, is preferred.

Benefits

• Competitive benefits and services that support work-life balance.
• Opportunities for professional growth and development.