Senior Analyst, IT Client Support

Full-time - Entry Level

Denver, CO

Administrative and Support Services

About the position

IT Client Support is responsible for providing Tier 2+ support for software and hardware devices (virtual or physical) related to desktops, laptops, warehouse technologies, and associated peripherals. This position supports Cardinal Health's Denver Pharma Distribution facility and provides on-site IT support. Must be able to act as primary IT support of site which may include some after hour support and weekend activities.

Responsibilities

• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
• Ability to work independently or via a team collaboration process.
• Provides support via in-person, phone, or remote methods.
• Installs/removes/configures hardware and software.
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
• Partners with end users to correlate business requirements to technology solutions (strong business acumen).
• Prioritizes effectively and escalates as needed.
• Responds to customer needs and services as assigned.

Requirements

• Bachelors degree in related field or equivalent work experience preferred
• 2+ years experience in related field preferred
• Experience in a Warehouse Environment preferred
• Knowledge of RF scanners, Zebra printers, Bar code scanners
• Working knowledge of Windows 10, SCCM, ServiceNow and Office 365

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs