CVS Health - Phoenix, AZ
posted 3 months ago
The Senior Analyst in the Command Center Operations (CCO) at CVS Health plays a crucial role in ensuring the smooth operation of the Pharmacy Services (PS) environment for Systems and Applications. This position builds upon the foundational responsibilities of the Analyst role, requiring advanced skills in monitoring and escalating issues that may arise within these dynamic environments. The Senior Analyst is expected to apply their extensive knowledge to diagnose problems, respond effectively, and assist in remediating issues that affect system availability. This role is vital in maintaining the integrity and performance of IT operations, particularly during the overnight shift, which includes working weekends and holidays as part of the job requirements. In this position, the Senior Analyst will be part of a dedicated team that operates within a corporate Data Center or Command Center environment. The role demands a proactive approach to identifying potential issues before they escalate, ensuring that all systems are functioning optimally. The Senior Analyst will utilize IT service management tools, such as ServiceNow, to track incidents and manage workflows efficiently. This position not only requires technical expertise but also strong communication skills to collaborate with various teams and stakeholders to resolve issues swiftly and effectively. CVS Health is committed to delivering enhanced human-centric health care, and the Senior Analyst will contribute to this mission by ensuring that IT operations run smoothly, thereby supporting the overall goal of making health care more personal, convenient, and affordable. The work environment is fast-paced and requires the ability to adapt to changing situations while maintaining a focus on quality and service delivery.