Senior Analyst IT

About the position

The IT Senior Analyst at Bristol Myers Squibb serves as a liaison for Manufacturing, focusing on the administration and monitoring of critical application services. This role involves supporting the Manufacturing 5D system, developing project plans, and leading cross-functional teams to achieve project goals. The analyst will also provide technical support, manage IT-related issues, and ensure effective communication with stakeholders.

Responsibilities

• Serve as the subject matter expert for day-to-day monitoring and administration of critical application services.
• Support and manage the Manufacturing 5D system.
• Develop comprehensive project plans including scope, objectives, timelines, and resource allocations.
• Lead and motivate cross-functional project teams to achieve project goals.
• Provide regular updates to project stakeholders and manage expectations.
• Field incoming problem tickets from end users to resolve application and software issues.
• Provide first contact support for IT supported applications via telephone, web portal, and email.
• Assist with systems integrations and maintain technical documents and procedures.
• Identify and resolve technical issues and manage coordination at a local and international level.
• Deliver regular and customized training to teams within the business.

Requirements

• Bachelor's degree in an engineering or MIS discipline.
• 5+ years of experience supporting enterprise applications in pharma/biotech.
• 1+ years of hands-on experience in a biotech manufacturing and supply chain environment.
• Understanding of shop floor activities, Good Manufacturing Practices (GMPs), and process automation.
• Working knowledge of regulatory requirements related to existing and new business systems and practices.

Nice-to-haves

• Knowledge of Cell Therapy Facility (CTF) IT Architecture and IT Infrastructure.
• Knowledge of cGMP, GXP, GAMP, SDLC regulations, including 21CFR part 11.
• Strong technical and problem-solving skills.

Benefits

• Medical, pharmacy, dental and vision care.
• Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP).
• Financial well-being resources and a 401(K).
• Short- and long-term disability insurance.
• Life insurance and supplemental health insurance.
• Paid national holidays and optional holidays.
• Global Shutdown Days between Christmas and New Year's holiday.
• Up to 120 hours of paid vacation and sick time off.
• Up to two (2) paid days to volunteer.
• Parental, caregiver, bereavement, and military leave.
• Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits.
• Tuition reimbursement and a recognition program.