Senior Analyst, JCPenney

Synchrony - Cincinnati, OH

Full-time - Mid Level

Remote - Cincinnati, OH

Credit Intermediation and Related Activities

About the position

The Senior Analyst at JCPenney will be instrumental in providing data-driven insights to enhance the credit card business. This role involves analyzing customer behavior, transaction trends, and profitability to identify growth opportunities and optimize performance. The analyst will leverage data mining and reporting expertise to present actionable recommendations to stakeholders, develop advanced reports and dashboards, and influence decisions that drive customer engagement and business growth.

Responsibilities

• Analyze customer behavior to identify growth opportunities and optimize performance.
• Develop and maintain advanced dashboards and reports to monitor key performance metrics.
• Provide data-driven insights to support credit card marketing campaigns and customer retention strategies.
• Automate recurring reporting processes to improve efficiency and accuracy of data delivery to stakeholders.
• Use advanced analytics tools like SQL, Python, and Tableau to extract, analyze and visualize data for better decision-making.
• Provide timely reporting to compliance stakeholders to ensure the JCPenney program quickly remediates any outstanding issues.
• Develop strong relationships with the cross-functional Synchrony team and with the client.
• Present findings regularly to various internal and external stakeholders.
• Perform other duties and/or special projects as assigned.

Requirements

• Bachelor's degree in a STEM or related quantitative field, OR a high school diploma and 4+ years of marketing analytics or customer analytics experience.
• 1+ years of experience in an analytics role.
• 1+ years of experience using SAS or SQL.
• 1+ years of experience querying and analyzing large volumes of data.
• 1+ years of experience creating data-driven deliverables with Excel and PowerPoint.

Nice-to-haves

• Graduate degree in a quantitative discipline, such as statistics, mathematics, science, or engineering.
• 2+ years of analytics experience within financial services, credit card, and/or payments industries.
• Strong project management, communications, multi-tasking, and relationship management skills.
• Solid understanding of card industry financial P&L drivers and key sensitivities, with business performance reporting experience.
• Ability to present findings to all levels of management.
• Strategic thinking and the ability to identify business opportunities.
• Demonstrated ability to manage complexity and multiple initiatives.
• Ability to perform ad-hoc analysis and develop business insights under aggressive timelines.

Benefits

• Annual bonus based on individual and company performance.