Hawaiian Holdings - Honolulu, HI
posted 5 months ago
At Hawaiian Airlines, we are committed to providing our guests with exceptional service rooted in Hawaiian hospitality and aloha. As a Senior Analyst for Loyalty and Travel Products, you will play a crucial role in supporting our marketing analytics team while focusing on enhancing our loyalty programs and travel products. This position requires a blend of analytical expertise and business acumen to drive positive outcomes for our organization. You will be responsible for communicating data insights, reports, and analyses to both business and management teams, ensuring that your interpretations are contextualized within the business framework. Your recommendations will be pivotal in guiding improvements and strategic decisions. In this role, you will build and manage multiple business cases, models, and forecasts that will help steer the company towards favorable business outcomes. You will be expected to extract and compile data from various internal and external sources, evaluating the reliability and appropriateness of the information for our needs. Regular and ad hoc reporting will be a key part of your responsibilities, where you will identify performance indicators and present findings through dashboards and tools designed for data investigations. Your analytical skills will be put to the test as you model and forecast customer behavior, program trends, and identify drivers for business changes. You will also evaluate marketing campaign performance, propose negotiation strategies, and proactively recommend business improvements. As a Senior Analyst, you will track, report, and analyze the performance of marketing campaigns and develop automated reporting processes. You will define analytical and data requirements for our information systems and collaborate with technology teams to implement necessary improvements. In addition to your analytical duties, you will be expected to mentor junior team members and present your findings to executive leadership. Regular meetings will be part of your routine, where you will take notes, assign action items, and ensure follow-up on key initiatives. This position is not just about data; it’s about telling actionable stories with that data to drive the business forward. Other duties may be assigned as needed, making this a dynamic and engaging role within our organization.