United Airlines - Chicago, IL
posted 4 months ago
There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world? The Ops Products and Strategy team is responsible for developing the tools which support airline operations at United. As such, the team is responsible for standardizing and automating information to provide the context for our operational leaders to make real time decisions to run a safe, caring, dependable, and efficient airline. The team is responsible for working with operational users to understand the issues they face, define the problem that needs to be solved, and writing the logic that needs to be developed to solve the problem. The senior analyst works collaboratively with multiple departments to support the goals, objectives, and projects of operational teams. This position is responsible for providing information that supports operations using existing data to evaluate operational performance, and communicating results to identify and make recommendations for improvements. The senior analyst will develop presentations, generate performance reports, and is responsible for supporting the organization with suggestions for new tools and methods of reporting to meet business goals. This self-starting individual will use knowledge of operational performance to create new ideas, take them from concept to deployment and collaborate with various teams. Work with operational users to build business requirements, present final analysis to leadership, and coordinate development with IT team to ensure tools meet requirements to support operational needs by crafting plans for and conducting quality assurance testing. Evaluates business processes, anticipates requirements, uncovers areas for improvement, develops functional requirements and user stories. Support network and station operations initiatives, objectives, and projects focusing on improving operational communication in order to drive more efficiency, consistency, and accountability in operational roles. Monitor airline performance and work with operational leaders to address performance issues by improving operational tools. Coordinate with training and change management teams to deliver proper communication and training to successfully launch new or updated tools and procedures.