Comcast - Philadelphia, PA
posted about 22 hours ago
About the position
Comcast/Xfinity is looking for a detail-oriented and passionate Sr. Analyst of Consumer Insights to support our growing Consumer Research & Insights function. This individual will support stakeholders in TPX and XGIE Consumer Product, reporting into the Director of Consumer Insights. Responsibilities include active, in-depth participation in consumer research projects and product trials from start to finish, including participating in meetings with stakeholders, vendor management, methodology design, data analysis, report development and refinement, and reporting research insights. The candidate will support in accessing the product experience for new products/features via product trials and consumer research through to launch. This role will also work closely with the Employee Product Trial team to collaborate on ways to streamline the trial process and look for synergies across teams.
Responsibilities
- Work with Director, Consumer Insights to prioritize tasks and responsibilities.
- Actively participate in meetings with Consumer Research & Insights colleagues and stakeholders across TPX and XGIE to understand key business questions and consumer research needs.
- Assist in design, development, and execution of both qualitative and quantitative research projects.
- Design and implement custom product trials, product satisfaction studies, and new product/feature concept testing.
- Conduct user experience (UX) research to gather insights on product performance, customer behaviors and preferences.
- Synthesize data and draft research results, key takeaways, and actionable insights.
- Assist in managing external vendors and internal operations team through all phases of research projects.
- Stay current on industry trends, and best practices in UX research.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent, and punctual attendance.
Requirements
- 3-4 years of relevant work experience.
- Strong analytical, strategic thinking, and problem-solving skills.
- Capability to synthesize data from multiple sources and translate findings into actionable insights.
- Flexibility to adapt to ambiguity in a new role.
- Exceptional interpersonal and communication skills.
- A can-do attitude and ability to find solutions.
Nice-to-haves
- Previous experience in UX research.
- Working knowledge of at least one statistical software package (SPSS, SAS, R).
- Working knowledge of at least one UX tool (UserTesting, Lookback).
- Experience leading in-depth interviews and/or moderating focus groups.
Benefits
- An array of options for physical, financial, and emotional support.
- Expert guidance and always-on tools personalized to meet needs.
