Senior Analyst - Product Management (Lending Treatments)

$60,000 - $110,000/Yr

American Express - New York, NY

Full-time - Mid Level

New York, NY

Credit Intermediation and Related Activities

About the position

The Senior Analyst - Product Management (Lending Treatments) at American Express plays a crucial role in enhancing customer engagement within the Small Business Services (SBS) portfolio. This position focuses on developing innovative lending capabilities and executing product strategies that support small business owners' spending and lending needs. The role offers opportunities for growth and collaboration across various teams within the organization, emphasizing a customer-centric approach and problem-solving mindset.

Responsibilities

• Drive the development of new and innovative Lending capabilities across the Proprietary Lending, Co-Brand and Pay Over Time portfolios
• Work effectively across broader Amex teams to deliver enhanced efficiencies, processes, services and customer experiences
• Support the management of appropriate tracking and reporting to measure product performance
• Collaborate with Servicing and Technologies to be an expert on Lending Treatments' features and troubleshoot issues
• Ensure effective execution and regulatory compliance

Requirements

• Strong customer orientation and experience translating customer insights into action
• Problem solver with the ability to re-envision existing processes to support new product development and product improvements
• Ability to work in a fast-paced environment and lead out on multiple initiatives
• Ability to analyze data sets; demonstrate critical thinking and problem-solving skills
• Project management and collaboration skills, including the ability to support concurrent activities across multiple teams
• Bachelor's degree or equivalent years of experience

Nice-to-haves

• General understanding of card and lending economics

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities