Hilton - Addison, TX
posted 2 months ago
This role is based at one of our corporate offices in Dallas, TX, Memphis, TN, or can be performed remotely. As a Senior Analyst in Product Management, you will be an integral part of a team that is transforming human hospitality in a digital landscape. Your primary responsibility will be to collaborate with various teams, including product, software engineering, user experience design (XD), and accessibility, to identify opportunities for product enhancement and optimization. Reporting to the Senior Manager of HRCC Product, you will engage in projects that aim to improve both guest and agent satisfaction, ensuring that Hilton continues to lead in the hospitality industry. In this position, you will support the ongoing maintenance, administration, and advancement of the contact center reservation application. You will be tasked with translating strategic objectives into actionable project plans and crafting effective partner communications. Additionally, you will assist the product manager in creating requirements and user stories that align with the overall product vision. Your role will also involve collaborating with Customer Care teams to complete projects, ensuring a seamless guest experience across various channels, including Digital, Customer Service, Sales, and Property. You will work closely with Software Engineering to address production issues and enhancement requests, and assist the Product Manager in developing the product roadmap, aligning it with enterprise goals, market trends, and customer needs. This position is crucial in driving the success of Hilton's product initiatives and enhancing the overall customer experience.