Senior Analyst, Security Operations

Verizon Communications - Bedminster, NJ

Full-time - Mid Level

Bedminster, NJ

Telecommunications

About the position

The Senior Analyst, Security Operations position is part of the Court Order Compliance Team within the Verizon Security Assistance Team (VSAT), which operates 24/7 to ensure the safety and security of Verizon employees and customer information. The role involves responding to court orders and life-threatening situations, managing cases, and providing support to law enforcement while maintaining compliance with legal and company procedures. The position requires strong decision-making skills, the ability to multi-task under pressure, and effective communication with various stakeholders.

Responsibilities

• Communicating with law enforcement regarding life-threatening situations 24/7 by answering calls and authenticating the caller to provide necessary customer records.
• Demonstrating the ability to multi-task and make sound decisions under high-pressure situations.
• Ensuring all cases are documented and managed in compliance with applicable laws and company procedures, including responding to court orders and search warrants.
• Understanding and navigating multiple network systems to track and respond to emergency situations and court orders.
• Making sound decisions on when to escalate matters to management for optimal outcomes.
• Collaborating with departments such as Network, Security, and Legal to provide guidance on the release of company records.
• Providing feedback to leadership on call handling and operational gaps to drive quality improvement.
• Facilitating educational presentations for law enforcement agencies to support public safety initiatives.
• Adapting to rapid changes in technology and testing new enhancements for effectiveness and reliability.
• Managing workload effectively to complete high-priority tasks within compliance guidelines.

Requirements

• Bachelor's degree or four or more years of work experience.
• Three or more years of relevant work experience.
• Experience in wireless, legal, customer service, or technical support.
• Ability to obtain National Security Clearance and adhere to ongoing requirements for cleared status.
• Willingness to work an in-office schedule including nights, weekends, and holidays.

Nice-to-haves

• A degree in a relevant field.
• Proficiency with Verizon Wireless billing systems and MARS.
• Knowledge of Verizon Wireless Network and call processing.
• Strong interpersonal and organizational skills.
• Excellent oral and written communication skills.
• Ability to make critical decisions independently.
• Experience in a leadership role that involves collaboration to achieve results.
• Proven ability to drive results and demonstrate good judgment.
• Ability to prioritize and multitask without sacrificing attention to detail.
• Experience with Microsoft Office applications.

Benefits

• Health insurance
• 401k retirement plan
• Paid holidays
• Paid time off
• Flexible scheduling options
• Professional development opportunities