Senior Analyst, Technical Support

Ready Capital • Berkeley Heights, NJ

290d

About The Position

Ready Capital offers a positive and diverse work culture incorporated with people who are passionate about their careers. We pride ourselves in being viewed as a premier place to work and encourage you to view our Senior Analyst, Technical Support opportunity. The primary responsibility of the support analyst is to offer technical support to computers both remotely and on-site. The areas of work include troubleshooting computer hardware, peripherals and software applications.

Requirements

• Undergraduate degree.
• Minimum of 5 years of previous experience.
• Strong organizational skills with ability to multi-task across all aspects of the company's divisions.
• Competent in prioritizing, working with little supervision and self-motivated.
• Strong communication and interpersonal abilities.
• A+, Security+, Network+, Apple and/or Microsoft certification.
• Ability to effectively communicate verbally and in writing.

Nice To Haves

• Administration of Enterprise batch scheduler.
• ServiceNow, ITSM or other major Ticketing System experience.

Responsibilities

• Provide Information Technology (IT) helpdesk tier-2 & 3 support to ensure that all reported IT incidents and requests are effectively and efficiently addressed and documented.
• Administration knowledge of Windows 10/11, Server 2019 or newer.
• Ability to write Windows batch, PowerShell or Python scripts.
• Administration of Enterprise batch scheduler a strong plus.
• Help deploy and maintain infrastructure, including IT resources in faculty and staff offices, general use computer labs, and public areas.
• Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment, software and technology deployments.
• Perform demonstrations of technology solutions to Staff.
• Contribute feedback to improve OIT service and support practices, procedures, and user instructional materials to improve the resolution of IT support issues.
• General Hardware Support (Desktop/Laptop, Mobile Device).
• ServiceNow, ITSM or other major Ticketing System experience a strong plus.

Benefits

• Competitive salary.
• Comprehensive health plans including dental and vision coverage.
• Company-paid life & disability insurance policies.
• Business casual dress.
• Great culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Funds, Trusts, and Other Financial Vehicles
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees