Senior Application Analyst

Allied Solutions - Carmel, IN

Full-time - Entry Level

Carmel, IN

Administrative and Support Services

About the position

Coordinates and supports the SLDC by coordinating releases, understanding the priority, and ensuring the cross functional team is focusing on work that aligns with the strategy and objectives created by the Application Management leadership. Collaborate with internal and external users to ensure business units and external clients meet their objectives using technology.

Responsibilities

• Leads user support by providing some work direction and training for team members and working with users who are defined as more complex, larger in size, high impact, or visibility on multiple applications.
• Responsible for providing application customization and user rights using admin level access rights.
• Ensures data integrity using an in-depth knowledge of the applications, enterprise data, and the potential for changes to applications or data.
• Creates and manages task lists and tracking throughout the application life cycle.
• Provides tier-two level support for user reported issues and keeps up to date on new functionality.
• Identifies and organizes plans to ensure best practices are applied in the delivery and maintenance of training for Business Technology supported applications.
• Consults with business areas and provides reports and dashboards and aids business areas on data analysis.

Requirements

• High school diploma or GED required; bachelor's degree (in technology management or similar area) preferred.
• Minimum of 3-4 years of work-related experience required.
• Aptitude to learn and navigate multiple system applications.
• Project-management skills.
• Proven client-facing presentation skills (virtual, phone, and in person).
• Knowledge of financial services products and service, a plus.
• Strong organizational skills to prioritize and coordinate multiple client implementations.
• Excellent written, oral, interpersonal, and listening skills essential.
• Strong documentation skills.
• Ability to troubleshoot problems and/or issues.
• Ability to prioritize and manage multiple clients and issues effectively.
• Ability to effectively and professionally present information and ideas in user-friendly, non-technical language.
• Above-average computer skills, including Microsoft Office products.
• Ability to train internal and external clients on the technology solutions.
• Ability to deal with ambiguity and derive the optimum business result.
• Ability to work independently or as part of a team.
• Self-starter interested and motivated to learn and continuously improve.

Benefits

• Medical, dental and vision insurance coverage.
• 100% company-paid life and disability coverage.
• 401k options with company match.
• Three weeks PTO by the end of the first year.
• Career growth opportunities.