Senior, Application Engineer

3D Systems - Rock Hill, SC

Full-time - Mid Level

Rock Hill, SC

Professional, Scientific, and Technical Services

About the position

As an Additive Industrial Application Engineer, you will be responsible for presenting the innovative Oqton MoS platform and 3DXpert additive manufacturing software suite to prospective customers. This role involves preparing product demonstrations, engaging in customer discussions to identify needs, and suggesting tailored product solutions. You will also participate in product presentations, training, and implementation, while collaborating with Regional Sales Managers and Resellers to enhance their capabilities. Your industry experience will be crucial in providing technical support and conducting competitive analysis.

Responsibilities

• Develop and deliver product demonstrations to prospective customers
• Provide technical support and training to customers as needed
• Help with customer onboarding to ensure customer success
• Work with Regional Sales Managers and Resellers and Partners
• Support Resellers responding to RFQs/RFPs
• Attend conferences to promote our software system and its capabilities
• Train Resellers on new releases when they are available
• Provide Win/Lose Assessments in sales situations
• Develop ongoing competitive analysis of product against competition
• Participate in new product releases
• Contribute to product collateral development
• Special projects as assigned

Requirements

• BS degree in Mechanical Engineering or equivalent work experience
• 1 year of experience in the additive manufacturing industry (3D Printing Industry)
• 4 years of experience in the manufacturing or operational industry
• 2 years of experience dealing with customers and presentations in a sales environment
• Experience working in a highly independent and matrix environment
• Experience using Additive Manufacturing software or MES software is an added value
• Experience with enterprise solutions or SaaS based solutions
• Experience with CAD software solutions
• Knowledge of additive manufacturing processes and related software tools such as build preparation, build simulation, and DFAM
• Knowledge of MES and IoT solutions
• Excellent written, verbal, interpersonal, and technical communication skills
• Excellent organizational skills and attention to detail
• Ability to assess technical risk/challenge as they arise
• Able to coordinate across multiple sites, functions, and time zones
• Ability to travel as needed domestically and internationally
• Team player
• Quick learning of new software solutions

Benefits

• Comprehensive health plans
• Generous paid parental and bereavement leave
• Hybrid work practices for better work/life balance
• Industry leading vacation practices
• Paid volunteer time
• Retirement savings plan with employer matching
• Engaging employee recognition program
• Opportunities to grow and develop