Senior Application Engineer

Request Technology - Houston, TX

Full-time - Senior

Remote - Houston, TX

Administrative and Support Services

About the position

The Senior Application Engineer is responsible for providing advanced operational and systematic support for the Firm's Risk Applications technology. This role involves investigating and resolving operational issues, coordinating application upgrades, and ensuring adherence to security and governance requirements. The position requires collaboration with various stakeholders and the ability to perform data analysis using SQL tools.

Responsibilities

• Provide Level 3 operational or systematic support and maintenance for the Firm's Risk Applications technology departmental applications; Level 2 support may also be required.
• Investigate operational or systematic problems and provide resolution using routine analytical skills and tools as necessary.
• Coordinate and implement new components and upgrades to departmental applications, including integration and support of business applications and data.
• Manage relationships with various non-IT business departments during systems upgrades and conversions.
• Adhere to the Firm's Security and Governance requirements across all administered applications.
• Collaborate with professionals at all levels of the organization, vendors, and business partners.
• Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users.
• Adhere to the Firm's IT Service Delivery standards and Change Control processes.

Requirements

• Bachelor's degree
• 5+ years experience of application support/configuration in a legal environment
• Experience with SQL Query
• Experience with Risk applications such as Intapp Product Suite (Intake, Conflicts, Terms, Workspaces, Walls, Time), File Retention and Disposition (iCompli), Court Docketing (CompuLaw, Court Alert)

Nice-to-haves

• Experience with Microsoft PowerShell scripting

Benefits

• Open salary
• Bonus potential