Senior Application Engineer

Harvard University - Cambridge, MA

Full-time - Mid Level

Remote - Cambridge, MA

Educational Services

About the position

The Senior Application Engineer at Harvard University Information Technology (HUIT) plays a crucial role in the implementation and ongoing support of complex business applications, specifically focusing on the Physical Security Systems of the University. This position requires a technically proficient individual who can lead projects, ensure operational efficiency, and provide mentorship to junior team members while collaborating with various stakeholders to deliver effective solutions.

Responsibilities

• Lead technical projects related to Physical Security Systems.
• Contribute significantly to project work and ensure successful delivery.
• Engage with customers, vendors, and HUIT partners to facilitate project discussions.
• Provide direction and mentorship to junior team members.
• Ensure applications operate adequately and meet service level expectations.
• Complete IT preventative maintenance tasks for responsible systems.
• Model good leadership behaviors and mentor others in best practices.
• Engage in forums and conferences to share expertise and learn from peers.
• Support leadership in strategy and roadmap development.

Requirements

• Minimum of five years' post-secondary education or relevant work experience.
• Strong organizational and communication skills (written, oral, and presentation).
• Analytical and problem-solving skills.
• Ability to communicate effectively with non-technical clients and business partners.
• Experience with cloud-hosted environments preferred.
• Demonstrated team performance skills and service mindset.

Nice-to-haves

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred.

Benefits

• 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff).
• 12 accrued sick days per year.
• 12.5 holidays plus a Winter Recess in December/January.
• 3 personal days per year (prorated based on date of hire).
• Up to 12 weeks of paid leave for new parents who are primary caregivers.
• Comprehensive medical, dental, and vision benefits.
• Disability and life insurance programs.
• Child and elder/adult care resources including on-campus childcare centers.
• University-funded retirement plan with contributions from 5% to 15% of eligible compensation.
• Tuition Assistance Program including $40 per class at the Harvard Extension School.
• Tuition Reimbursement Program providing 75% to 90% reimbursement up to $5,250 per calendar year.
• Professional Development programs and classes at little or no cost.
• Various commuter options including discounted parking and public transportation passes.