The Henkel Group - Santa Clara, CA
posted 3 months ago
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants, and functional coatings. With our trusted brands, our cutting-edge technologies, and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture, and find a place where you simply belong. All to leave your mark for more sustainable growth. In this role, you will standardize and develop new test methods leveraging a wide range of analytical test methods, including both destructive and non-destructive testing. You will leverage customer feedback to drive optimization in customer service and testing processes, utilizing your consultative skills when interacting with customers to build trust and transparency in managing their incidents. Participation in customer presentations and consulting them on best practices applied in the respective field will be key aspects of your responsibilities. You will also communicate with and consult AE field roles, KAMs, project teams, and customers, leading internal and external technical requests and projects. Additionally, you will support and ensure the completion of Root Cause Analysis and Corrective Action Plans on customer and overall product performance complaints. This position will require traveling of up to 20%.