Senior Application Services Engineer

HealthEdge - Providence, RI

Full-time - Senior

Remote - Providence, RI

About the position

The Senior Application Services Engineer at HealthEdge Software Inc. is a key role focused on providing exceptional customer support for enterprise SaaS solutions in the healthcare sector. This position requires a seasoned professional who can analyze complex problems, manage multiple requests, and contribute to team knowledge sharing while maintaining high standards of service. The engineer will work closely with product development to enhance customer experience and operational efficiency.

Responsibilities

• Recognize and analyze problems of high complexity, and communicate findings to customers and product development.
• Manage multiple requests with competing priorities.
• Conduct root cause analysis and correlation of other system and/or application problems.
• Drive improved service and greater operational efficiencies and performance.
• Learn and understand both business and product problems.
• Maintain up to date support case records and customer information using Salesforce.
• Contribute to team knowledge sharing and learning.
• Mentor and assist teammates.
• Perform all job functions consistent with HealthEdge policies and procedures.

Requirements

• Bachelor's Degree in Computer Science, Electronics, or another relevant field.
• Minimum of 7 years of experience supporting mission critical multi-tiered enterprise applications.
• Ability to run point on multiple issues, working autonomously using complex problem-solving skills.
• Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences.
• Experience with web technologies and middleware such as WebLogic/WebSphere.
• Experience with Linux and Windows operating systems.
• Strong knowledge of databases (preferably Oracle), including schemas and ability to write and debug SQL queries.
• Comfortable on a Linux server and familiarity with command lines.
• Flexibility to provide 24x7 on-call client support on a rotational basis.
• Experience with writing documentation, creating best practices and standard operating procedures.

Nice-to-haves

• Experience with SOAP and Web Services is a plus.

Benefits

• Full-time, permanent employment
• Remote work options
• Diversity and inclusion initiatives
• Opportunity for professional growth and development