Senior Application Services Engineer

HealthEdge - Remote, OR

Full-time - Senior

Remote - Remote, OR

About the position

The Senior Application Support Engineer will join a team of product experts dedicated to providing exceptional customer support for HealthEdge's advanced healthcare applications. This role focuses on delivering customer-facing support for enterprise SaaS solutions, requiring a deep understanding of the products and the ability to solve complex problems. The engineer will utilize a variety of technologies to enhance customer experience and operational efficiency while maintaining up-to-date support records.

Responsibilities

• Recognize and analyze complex problems, communicating findings to customers and product development.
• Manage multiple requests with competing priorities.
• Conduct root cause analysis and correlate other system/application problems.
• Drive improved service and operational efficiencies as a proactive team member.
• Learn and understand both business and product problems.
• Maintain up-to-date support case records and customer information using Salesforce.
• Contribute to team knowledge sharing and learning.
• Mentor and assist teammates in their development.
• Perform all job functions in accordance with HealthEdge policies and procedures.

Requirements

• Bachelor's Degree in Computer Science, Electronics, or a relevant field.
• Minimum of 7 years of experience supporting mission-critical multi-tiered enterprise applications.
• Ability to manage multiple issues autonomously using complex problem-solving skills.
• Excellent written and oral communication skills for diverse audiences.
• Experience with web technologies and middleware such as WebLogic/WebSphere.
• Proficiency in Linux and Windows operating systems.
• Strong knowledge of databases, preferably Oracle, including schema understanding and SQL query writing.
• Comfortable on a Linux server and familiar with command lines.
• Flexibility to provide 24x7 on-call client support on a rotational basis.
• Experience in writing documentation and creating best practices.

Nice-to-haves

• Experience with SOAP and Web Services.

Benefits

• Full-time, permanent employment
• Remote work flexibility
• Diversity and inclusion initiatives
• Opportunity for professional growth and development