Senior Application Support Engineer

Mr. Tire - Annapolis Junction, MD

Full-time - Senior

Annapolis Junction, MD

Motor Vehicle and Parts Dealers

About the position

The Senior Application Support Engineer will play a crucial role in supporting the Transportation Security Administration (TSA) Performance Engineering Analytics (PEA) program. This position involves the administration and optimization of various data science environments and tools, ensuring the effective integration and performance of applications that enhance TSA's security capabilities through advanced technologies.

Responsibilities

• Independently install, customize and integrate commercial software packages.
• Support the administration of the hardware accelerated database appliance (e.g. IBM Integrated Analytics System).
• Support the administration of the data science notebook environment (e.g. Zeppelin or JupyterLabs).
• Support the administration of the ETL environment (e.g. IBM InfoSphere/Datastage, Informatica).
• Support the administration of the visualization environment (e.g. Microsoft Power BI Server).
• Support the administration of the R/Python environment to include the data science packages.
• Support the administration of the data science tools on the desktops (e.g. Programming IDEs, SQL editors, desktop clients for the tools above).
• Integrate the data science applications with the program infrastructure.
• Respond to reported incidents for the data science environment and update the reported incidents in the ticketing systems.
• Ensure regular application maintenance is performed and conduct post maintenance testing to ensure applications are working correctly.
• Respond to security tickets for the data science applications and ensure security ticket response is tracked via stories in RTC.
• Facilitate root cause analysis of system issues.
• Identify areas to improve system performance and availability.
• Support the optimization of the data science application environment.
• Complete security tickets by gathering evidence/artifacts, submitting evidence to the program security department, and closing the associated RTC stories.
• Collaborate with user community of the data science environment to assist with environment usage, identify improvements that can submitted to the program backlog.

Requirements

• 10+ years experience and a Masters degree
• Security+ Certification or equivalent cyber security certification
• ITIL Certification or equivalent
• Experience with hardware accelerated database appliances and administration experience with IBM Integrated Analytics System, IBM Netezza or similar product
• Expertise with query troubleshooting and optimization including analyzing optimization plans, debug stored procedures, and analyzing table structures
• Skills in connection troubleshooting for connections to a database or database appliance
• Administration experience with Apache Zeppelin or JupyterLabs or similar web based, notebook collaboration environment
• Skills in setting up connections and interpreters to local file systems, external file systems, external databases, and to programming languages such as Java, SQL, Python, R
• Experience with performance troubleshooting of R, Python code in a notebook or data science toolkit environment
• Administration experience with IBM DataStage, Informatica or similar ETL tools
• Experience with performance troubleshooting of ETL issues
• Familiarity with web application support for the ETL tools
• Administration experience with Microsoft Power BI Report server or similar business intelligence tool
• Experience with performance troubleshooting the reporting infrastructure
• Familiarity with web application support and desktop support for visualization tools
• Experience with package maintenance and dependency checks for languages such as R and Python
• Experience with deploying packages to Windows desktops, Windows Servers, and RHEL servers from external sources such as Pypi.org and cran
• Experience with updating server and application certificate key stores in a RHEL or similar environment
• Experience with troubleshooting certificate issues to include verifying what certificates were deployed.

Nice-to-haves

• Experience with TSA systems and environment

Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Paid Parking
• Employee Assistance Program