Senior Application Support Engineer

Kforce - Cincinnati, OH

Full-time - Senior

Remote - Cincinnati, OH

Administrative and Support Services

About the position

As a Senior Application Support Engineer, you will play a critical role in ensuring the operational efficiency, stability, and availability of complex application systems. This position involves contributing significantly to operational success, refining expertise in incident management and DevOps, and impacting the delivery of inventive solutions. You will work collaboratively in value-driven teams to build innovative customer experiences while mentoring less experienced peers.

Responsibilities

• Use skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions.
• Understand complex application systems and debug business-impacting issues.
• Follow standards and best practices to enhance operational efficiencies, stability, and availability of the system.
• Utilize continuous delivery practices to support and deliver high-quality software.
• Leverage knowledge of logging techniques for alerting, monitoring, and identifying root causes of incidents.
• Efficiently use DevOps tools and practices to deploy and run software.
• Act as a mentor for less experienced peers through technical knowledge and leadership skills.
• Define requirements and manage Waterfall/Agile frameworks to meet complex business needs.

Requirements

• Experience as a Scrum master.
• Demonstrated experience with industry best practices and an understanding of different technologies.
• Familiarity with the Agile process.
• Excellent written and oral communication, collaboration, and presentation skills.
• Strong organizational, analytical, and problem-solving skills.
• Willingness to ask questions and challenge developers on Agile best practices.
• Good time management skills to transition between various support issues and duties.
• Ability to work with business users and technology teams, translating between them.
• Accountability for following up on support tickets and emails to resolution.
• Proven ability to understand strategic business requirements and translate them into technology solutions.
• Strong ability to make difficult/quick decisions demonstrating critical/innovative thinking.
• Ability to effectively interact with and influence a diverse group of associates.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k)
• Life insurance
• Disability insurance
• Paid time off for salaried personnel
• Paid sick leave for hourly employees on Service Contract Act projects