Senior Application Support Engineer

Advansoft International - Arlington Heights, IL

Full-time - Mid Level

Arlington Heights, IL

Professional, Scientific, and Technical Services

About the position

The Senior Application Support Engineer will play a critical role in ensuring the performance and reliability of the NGCOBP application across various platforms. This position requires a strong technical background in application support, performance testing, and monitoring. The engineer will be responsible for developing synthetic tests and measurements to assess application performance on different browsers, including Firefox, Chrome, and Internet Explorer. Additionally, the role involves writing custom scripts to facilitate seamless login processes by bypassing multi-factor authentication, which is essential for maintaining user experience and security. The engineer will also be tasked with scheduling performance tests based on business use cases, ensuring that the application meets the required performance standards. Installation and configuration of AppDynamics agents on internally hosted application servers will be a key responsibility, allowing for real-time monitoring of application performance. The engineer will configure business transactions in AppDynamics to track custom transactions specific to NGCOBP, providing insights into application behavior and performance metrics. In addition to performance monitoring, the Senior Application Support Engineer will implement Web Application Firewall (WAF) solutions on the Q2 e-banking platform, adhering to the information security requirements set forth by the Federal Reserve Bank (FRB). Collaboration with the vendor Q2 to create a comprehensive WAF project plan will be essential for the successful deployment of security measures. The engineer will identify use cases for synthetic monitoring that cannot be measured using public notes, focusing on specific projects such as IE Lastmile monitoring and digital insight platform monitoring. Application analytics will be performed using Apteligent, which leverages machine learning and statistical inference to detect performance anomalies in HTTP/S transactions supported by Java and .Net application servers. The role also includes measuring and reporting on various performance metrics related to mobile operating systems, mobile app performance, and API performance. Participation in an on-call rotation with other support team members is expected, as well as involvement in bridge calls during major production issues to identify and resolve system problems using multiple triaging tools.

Responsibilities

• Develop synthetic tests/measurement for measuring performance for NGCOBP on different browsers like: Firefox, Chrome and IE.
• Write custom scripts to bypass multi-factor authentication for NGCOBP online login credentials.
• Schedule performance tests to run on different public agents frequently based on the business use case.
• Install AppDynamics agents on internally hosted FRB application servers to monitor the application performance for the NGCOBP.
• Configure business transactions in AppDynamics to add the custom transactions for NGCOBP.
• Implement WAF on Q2 e-banking platform based on the information security requirements of FRB.
• Work closely with vendor Q2 to create a WAF project plan.
• Identify use cases for synthetic monitoring which can't be measured using public notes.
• Perform application analytics using Apteligent which enables automatic deduction of performance anomalies for HTTP/S transactions supported by Java and .Net application servers through machine learning, statistical inference and/or other methods.
• Measure and report metrics on mobile OS, mobile app performance, mobile app version, API performance and payload.
• Participate in on-call rotation with other DPS support team members.
• Participate in the bridge call when there is a major production issue.
• Identify the system that cause major issues using multiple triaging tools.

Requirements

• Bachelor's degree in Information Systems, Computer Science, Computer Applications, or a related Engineering discipline, or equivalent or relevant experience.