Senior Application Support Engineering

Geotab - Atlanta, GA

Full-time - Mid Level

Remote - Atlanta, GA

Professional, Scientific, and Technical Services

About the position

Geotab is seeking a Senior Application Support Engineer to provide escalated engineering support, plan and execute maintenance tasks, and resolve complex technical issues. This role involves mentoring junior staff, collaborating with engineers to enhance tools, and leading strategic planning for system scalability and stability. The ideal candidate will thrive in a fast-paced environment and possess strong communication skills to convey technical solutions effectively.

Responsibilities

• Identify, troubleshoot and resolve complex production issues, ensuring effective communication of technical solutions to stakeholders during maintenance tasks.
• Plan, design, test, and execute complex maintenance tasks.
• Lead efforts to develop and document troubleshooting procedures, best practices, and maintain comprehensive documentation for areas of expertise.
• Oversee maintenance schedules, deployments, and performance tuning for applications to ensure optimal functionality.
• Lead initiatives for process optimization and improvements in incident management, service delivery, and system performance.
• Recommend, design and implement automation tools and frameworks to streamline routine maintenance tasks.
• Engage in long-term capacity planning to meet current and future requirements; recommend and execute design enhancements to improve reliability, security, and operational processes.
• Act as a mentor to less experienced ASEs, and provide guidance and support.
• Collaborate with software developers, system administrators, and other IT teams to ensure seamless issue resolution and continuous improvement.
• Initiate collaboration with other teams / departments to enhance engineering / automation tools for maintenance tasks.
• Conduct post-incident reviews, identifying root causes and implementing long-term improvements for enhanced reliability.
• Coordinate and sometimes lead knowledge-sharing sessions, fostering a collaborative environment with the team.
• Participate in a 24x7 rotating after hours schedule.
• Participate and assist the ASE Team Lead in candidate interviews.

Requirements

• 5 - 8 years experience in application support, software engineering, or related technical roles.
• 5 - 8 years experience managing incident response for large-scale applications, including driving RCAs and creating post-incident action plans.
• Excellent collaborative and communication skills: ability to collaborate with other teams to design tools and frameworks.
• Technical leadership skills: Takes an active role in identifying systemic gaps and recommends strategies for long-term reliability.
• Strong troubleshooting skills with a systematic problem-solving approach.
• Experience with Powershell, Python, SQL, Ansible and Linux-based systems.
• Desire to work in a fast paced, evolving, growing, and dynamic environment.
• Ability to work well under pressure and respond to fast changing priorities and deadlines.
• Highly organized and able to manage multiple tasks and projects simultaneously.
• Strong analytical skills with the ability to problem solve well-judged decisions.
• Strong technical skills to be a Subject Matter Expert in multiple areas.
• Strong team player with the ability to engage with all levels of the organization.

Nice-to-haves

• Experience working within a technical or engineering organization with knowledge of the high-technology industry is considered an asset.
• Technical competence using software programs, including but not limited to, Google Suite for business (Sheets, Docs, Slides).
• Entrepreneurial mindset and comfortable in a flat organization.

Benefits

• Flex working arrangements
• Home office reimbursement program
• Baby bonus & parental leave top up program
• Online learning and networking opportunities
• Electric vehicle purchase incentive program
• Competitive medical and dental benefits
• Retirement savings program