Pennymac - Agoura Hills, CA
posted 3 months ago
The Senior Applications Systems Analyst at Pennymac plays a crucial role in the planning, design, and implementation of ServiceNow information systems. This position is not only about technical expertise but also involves acting as a primary liaison to clients, ensuring that their needs are met through effective system administration. As a subject matter expert (SME) on ServiceNow, the analyst will mentor and guide team members, fostering a collaborative environment where knowledge sharing is encouraged. In this role, the analyst will work closely with stakeholders to understand their requirements, analyze existing processes, and identify opportunities for enhancing efficiency and automation through the ServiceNow platform. This involves designing tailored ServiceNow solutions, including workflows and configurations, that align with established business processes. The analyst will also be responsible for developing and executing test plans to ensure the accuracy and reliability of these solutions, providing ongoing support to users, troubleshooting issues, and continuously optimizing the platform to maintain high performance and stability. Additionally, the Senior Applications Systems Analyst will develop training materials and documentation to educate users on ServiceNow features and best practices. Staying updated with ServiceNow enhancements and industry trends is essential, as the analyst will recommend and implement improvements to keep the platform at the forefront of IT Service Management (ITSM) capabilities. The role may also involve performing other related duties as required, all while demonstrating behaviors aligned with the organization's culture and values.