Senior Applications Engineer, Cloud Solutions - M

Next Step Systems - Los Angeles, CA

Full-time - Mid Level

Onsite - Los Angeles, CA

Professional, Scientific, and Technical Services

About the position

The Senior Applications Engineer, Cloud Solutions is a highly skilled technical role responsible for the oversight and support of various applications and productivity tools tied to the Microsoft 365 platform and other cloud vendors. This position plays a crucial role in the company's transition to cloud solutions and the adoption of advanced productivity tools, ensuring the health and stability of all solutions owned.

Responsibilities

• Act as the application owner and technical lead for various applications and solutions on the Microsoft 365 platform, including Teams, OneDrive, and Copilot.
• Lead the delivery of new solutions and demonstrate knowledge in configurations, governance, and integrations.
• Understand relationships between Microsoft 365 and on-premises applications, SaaS applications, and tools such as Litera CAM.
• Collaborate with Endpoint, InfoSec, Development, and Infrastructure teams on integrations for Office, Outlook, Add-ins, Intune, SharePoint, AWS, Azure, Azure AD, Okta, and Mobile Iron.
• Work on application implementations, upgrades, enhancements, troubleshooting, and roadmaps.
• Ensure the health and stability of all solutions owned.
• Build and maintain strong relationships with Microsoft and other vendors, understanding their roadmaps.
• Monitor, track, and report on performance and capacity, responsible for capacity planning.
• Maintain current and accurate architecture and support documentation for engineering teams and support staff.
• Participate in IT's Change Management, SDLC, and incident management processes.
• Collaborate in the creation and use of training and Quality Assurance materials for applications supported.
• Provide coaching to junior analysts.
• Work with Quality Assurance on test scripts, procedures, and remediation.

Requirements

• Advanced knowledge of Microsoft 365, Hybrid Connection Manager, and related on-premises desktop and server components.
• Knowledgeable in Azure and AWS environments, related technologies and components.
• Knowledge of various legal and non-legal cloud solutions from vendors such as IntApp, Litera, Elite, and iManage.
• Possess strong communication, organization, negotiation, critical thinking, and leadership skills, along with exceptional customer service and collaboration abilities.
• Advanced knowledge of multi-tier architecture including servers, databases, proxies, load balancing, trust/access rights, certificates, and integrations.
• Knowledge of system integrations including APIs, web services, File Transfer Protocol (FTP), and database to database.
• Ability to manage monitoring, backups, HA, BC, DR, patching, and admin tools.
• Ability to work with desktop and mobile applications for their installation and configurations.
• Ability to work with SQL Server, SQL development/queries, and reporting tools.
• Ability to work with project management on plans, tasks, and resource management using tools such as Confluence and JIRA.
• Familiarity with scripting languages such as PowerShell.
• Familiarity with security best practices and procedures.
• Familiarity with data governance best practices and procedures.

Nice-to-haves

• 2+ years of Microsoft 365 experience and equivalent working with cloud solutions (required).
• 7+ years of information technology experience (required).
• 5+ years of experience working with and supporting enterprise platforms (required).
• 3+ years of executive level engagement and customer service experience (preferred).
• 3+ years of experience in a professional services or legal environment (preferred).