Open Systems Technologies - New York, NY
posted 27 days ago
The Senior Applications Engineer - Marketing Technologies is a pivotal role within a law firm, responsible for acting as the IT owner of several applications and platforms utilized by the firm's Business Development team. This includes overseeing systems such as CRM and experience management solutions. The position requires a highly skilled technical professional who will manage the day-to-day operations, support, and administration of these assigned systems. The Senior Applications Engineer will collaborate closely with IT leadership and business stakeholders to define future strategies and enhance the capabilities of existing tools, ensuring they meet the evolving needs of the firm. In this role, the engineer will be tasked with application implementations, upgrades, enhancements, troubleshooting, and developing roadmaps for the various solutions. They will provide direct oversight and management of these systems, acting as a subject matter expert and offering technical support as needed. A critical aspect of the position is to ensure the health and stability of all solutions owned, which involves understanding the workflows and needs of the business development team to perform thorough analyses of processes, application features, configurations, and end-user inquiries. The Senior Applications Engineer will also be responsible for building and maintaining strong relationships with vendors such as Litera and IntApp, understanding their offerings, and demonstrating a solid knowledge of the MarTech and Business Development space. They will monitor, track, and report on performance and capacity, taking charge of capacity planning and working with relevant IT teams to develop and deliver enhancements and new capabilities. Recommendations will be made to both business and IT leadership based on a comprehensive understanding of the platforms, roadmaps, and related business drivers. Additionally, the engineer will maintain accurate architecture and support documentation for engineering teams and support staff, participate in IT's Change Management, SDLC, and incident management processes, and collaborate in creating training and Quality Assurance materials. Coaching junior analysts and working with Quality Assurance on test scripts and procedures will also be part of their responsibilities.