Open Systems Technologies - New York, NY
posted 27 days ago
The Senior Applications Engineer - New Business Intake and Conflicts is a pivotal role within a law firm, responsible for overseeing and managing several critical applications and platforms that support the firm's Conflicts and Intake team. This includes key systems such as IntApp Conflicts, Intake, Walls, and Terms, along with various integrations and mobility solutions. The position requires a highly skilled technical professional who will handle the day-to-day administration, support, and oversight of these systems, ensuring their optimal performance and alignment with the firm's risk and compliance activities. In this role, the Senior Applications Engineer will collaborate closely with IT leadership and business stakeholders to define the strategic direction for these applications, enhancing their capabilities and ensuring they meet the evolving needs of the firm. The engineer will lead planning and implementation efforts for new solutions, ensuring that the applications are not only functional but also provide significant value to the organization. The position demands a solid understanding of workflows and processes related to new business intake and conflicts activities. The engineer will be responsible for building and maintaining strong relationships with IntApp to advocate for necessary product features and bug fixes. Additionally, the role involves monitoring application performance, capacity planning, and providing technical support as needed. The Senior Applications Engineer will also be expected to maintain accurate documentation, adhere to IT change management processes, and contribute to training and quality assurance efforts for the applications supported. Coaching junior analysts and collaborating with quality assurance teams on testing procedures are also key responsibilities of this role.