Trustmark National Bank - Lake Forest, IL
posted 4 months ago
About the position
As the Senior Applications Solutions Engineer for Customer Service and Commissions at Trustmark, you will serve as a technical strategic partner and subject matter expert for the solutions within the Voluntary Benefits Division. This role involves working closely with both the Voluntary Benefits business and IT leadership to own the end-to-end technical roadmaps and steer the design and implementation of systems and solutions related to Customer Service and Commissions technologies. Your primary focus will be to develop a deep understanding of the needs of the Voluntary Benefits business, relevant technologies, and processes, which will enable you to inform, advise, and own the technical elements of these services in collaboration with business and IT leadership. In this hybrid role, you will spend three days a week at our campus in Lake Forest, IL, and two days a week working remotely. Your responsibilities will include leading technical requirements gathering sessions with the Voluntary Benefits leadership team, understanding business capabilities, and developing high-level detailed design solutions for complex requirements. You will drive proof of concepts, define technical roadmaps and strategies, and ensure alignment with IT best practices and priorities. As a subject matter expert, you will track advancements in alternative and emerging solutions, conduct market scans, and champion the adoption of relevant technologies with business and IT stakeholders. Collaboration will be key in this role, as you will work with cross-functional teams, including architecture, IT, shared service teams, and third-party vendors, to design and implement applications. You will also oversee and manage third-party/vendor/offshore/Managed Service Provider contracting teams and internal stakeholders from project initiation through to the effective execution of technical work, ensuring compliance with standards, service level agreements, and business requirements. Your leadership will result in consistent and reliable service delivery, contributing to the overall success of the organization.
Responsibilities
- Develop an in-depth understanding of the Customer Service and Commissions needs of the Voluntary Benefits business.
- Lead technical requirements gathering sessions with the Voluntary Benefits leadership team.
- Understand business capabilities and develop high-level detailed design solutions for complex requirements.
- Drive proof of concepts and define technical roadmaps and strategies.
- Act as a subject matter expert in Customer Service and Commissions technology disciplines.
- Track advancements of alternative and emerging solutions and conduct market scans.
- Collaborate with cross-functional business, architecture, IT, and third-party vendors on application design and implementation.
- Incorporate user feedback to influence application/product design and functionality.
- Oversee and manage third-party/vendor/offshore/Managed Service Provider teams from project initiation to execution.
Requirements
- Bachelor's degree and a minimum of 6-8 years relevant experience in engineering and/or applications development OR a high school diploma or equivalent and 8 years relevant experience.
- Experience partnering directly with and advising non-technical senior business leaders as a technical subject matter expert.
- Experience understanding business capabilities and developing strategic technology roadmaps.
- Demonstrated ability to delegate, monitor, and evaluate technical execution of work by internal and vendor-based teams.
- Experience with Agile and/or Waterfall methodologies, modern cloud technologies, APIs, Integrations, SaaS/PaaS, and Applications.
- Experience with Microsoft DevOps and SDLC Automation.
- Experience working with databases.
Nice-to-haves
- Insurance industry knowledge (life, group, supplemental health, term, employer, broker, etc.).
- Experience with workflow technologies, i.e., Pega.
- Experience with various distribution channels.
- Experience with emerging technologies such as AI, Data Lake, and Automation.
- Experience with commissions technology.
- Experience with Microsoft Dynamics and/or other digital contact center capabilities.
Benefits
- Health, dental, and vision insurance
- Life insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) plan
- Employee Assistance Program
- Back-up Care for Children, Adults, and Elders
- Health and wellness initiatives
- Wellness program that enables participation in health initiatives to reduce insurance premiums
