Trustmark National Bank - Lake Forest, IL
posted 3 months ago
As the Senior Applications Solutions Engineer for Customer Service and Commissions at Trustmark, you will serve as a technical strategic partner and subject matter expert for the solutions within the Voluntary Benefits Division. This role involves working closely with both the Voluntary Benefits business and IT leadership to own the end-to-end technical roadmaps and steer the design and implementation of systems and solutions related to Customer Service and Commissions technologies. Your primary focus will be to develop a deep understanding of the needs of the Voluntary Benefits business, relevant technologies, and processes, which will enable you to inform, advise, and own the technical elements of these services in collaboration with business and IT leadership. In this hybrid role, you will spend three days a week at our campus in Lake Forest, IL, and two days a week working remotely. Your responsibilities will include leading technical requirements gathering sessions with the Voluntary Benefits leadership team, understanding business capabilities, and developing high-level detailed design solutions for complex requirements. You will drive proof of concepts, define technical roadmaps and strategies, and ensure alignment with IT best practices and priorities. As a subject matter expert, you will track advancements in alternative and emerging solutions, conduct market scans, and champion the adoption of relevant technologies with business and IT stakeholders. Collaboration will be key in this role, as you will work with cross-functional teams, including architecture, IT, shared service teams, and third-party vendors, to design and implement applications. You will also oversee and manage third-party/vendor/offshore/Managed Service Provider contracting teams and internal stakeholders from project initiation through to the effective execution of technical work, ensuring compliance with standards, service level agreements, and business requirements. Your leadership will result in consistent and reliable service delivery, contributing to the overall success of the organization.