Senior Applications Support Engineer

$135,000 - $160,000/Yr

Williams & Connolly Llp - Washington, DC

Full-time - Senior

Washington, DC

Professional, Scientific, and Technical Services

About the position

The Senior Applications Support Engineer at Williams & Connolly LLP will serve as a subject matter expert on technology supporting the firm's Office of the General Counsel, focusing on conflicts, intake, and compliance with ethics rules and client agreements. This role involves collaborating with IT and various practice departments to design, configure, integrate, test, deploy, and support risk and compliance software, particularly Intapp products. The engineer will also provide third-tier support for escalations and work closely with business stakeholders and vendors to implement innovative solutions that meet the firm's needs.

Responsibilities

• Provide expert technical support for various technology platforms implemented at the firm.
• Act as the system owner to maintain and continuously improve application functionality, performance, and security.
• Identify and implement opportunities for improvement in efficiency by fully leveraging features and capabilities of the firm's technology platforms.
• Provide technical guidance, best practices, and recommendations for the configuration, integration, testing, deployment, and support of Intapp and other solutions.
• Lead the migration of Intapp and other products from on-premise to cloud SaaS products, ensuring a smooth transition and minimal disruption to the business.
• Work closely with business stakeholders including the Conflicts Department, vendors, and other IT teams to understand the requirements, priorities, and challenges of the new business intake and conflicts clearance processes, workflows, and technologies.
• Assist with implementing workflow enhancement changes and process integrations to current software by planning, designing, and collaborating with outside consultants, vendors, and other IT teams; perform functional tests for quality assurance; and release to end-users.
• Troubleshoot, support, and maintain SQL servers, databases, automated routines, and scripts.
• Coordinate routine application upgrades and security patching in accordance with the firm's patching policy, ensuring appropriate test protocols and patch timelines are followed.
• Identify system outages, potential system bugs, and performance issues and work with the appropriate teams to resolve.
• Oversee the integration of Intapp Intake and Intapp Conflicts with other applications. Develop and maintain technical documentation and knowledgebase articles for Intapp and other solutions.
• Maintain close relationship with vendors to implement and enhance applications.
• Work with practice groups, the Conflicts Department, and other stakeholders to gather requirements and implement innovative technology solutions.
• Train and mentor User Support Representatives on application functionality and troubleshooting techniques.
• Act as escalation resource for incident tickets.

Requirements

• 7+ years of experience in legal technology COTS applications and system administration.
• 2+ years of experience with Intapp solutions for Conflicts and Intake, including configuration, integration, testing, deployment, and support. Experience with Intapp Terms & Walls is a plus.
• Strong knowledge of Windows and Linux Ubuntu Operating Systems, SQL, IIS, and data workflow automation.
• Knowledge of Integration Builder and/or Boomi is a plus.
• Strong understanding of a law firm's new business intake and conflicts resolution business processes and technologies, workflows, and the ability to translate business needs into technical solutions.
• Excellent communication, collaboration, customer service and problem-solving skills, and the ability to work effectively with business stakeholders, vendors, and other IT teams.
• Strong attention to detail, quality, and accuracy, and the ability to manage, prioritize, and execute multiple tasks and projects in a demanding, fast-paced environment.
• Certification or training in Intapp solutions or cloud technologies is a plus.
• Flexible to work outside normal business hours when required, including participation in our monthly system maintenance work.
• The ability to lift and carry up to 25 pounds is required.

Nice-to-haves

• Experience with Intapp Terms & Walls is a plus.
• Knowledge of Integration Builder and/or Boomi is a plus.
• Certification or training in Intapp solutions or cloud technologies is a plus.

Benefits

• Competitive compensation and benefit packages.
• Hybrid work schedule eligibility.