Senior Applications Support

$84,805 - $96,451/Yr

Kent County - Grand Rapids, MI

Full-time - Mid Level

Remote - Grand Rapids, MI

Utilities

About the position

The Senior Applications Support role focuses on managing, configuring, and maintaining the OnBase enterprise document management system. The position requires a detail-oriented individual with a strong technical background in system administration and problem-solving, ensuring the system aligns with the organization's business processes and operational goals.

Responsibilities

• Oversee the management and configuration of the OnBase enterprise document management system.
• Ensure the OnBase system runs smoothly and securely.
• Collaborate with IT teams and business stakeholders to identify system needs and implement enhancements.
• Optimize the OnBase platform for the organization's operational goals.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Two years of relevant programming or development experience, or equivalent education and experience.
• Strong technical background in system administration and troubleshooting.
• Solid understanding of OnBase workflows and document management.

Nice-to-haves

• Experience in the configuration and setup of electronic content management (ECM) systems.
• Familiarity with document imaging, document import processing, and workflow management.
• Experience with electronic forms (HTML, Unity) and reporting modules.

Benefits

• Flexible work schedule including a hybrid of working from home and office.