Senior Applications Systems Engineer

Harvard University - Cambridge, MA

Full-time - Mid Level

Remote - Cambridge, MA

Educational Services

About the position

The Senior Applications Systems Engineer at Harvard University Information Technology (HUIT) plays a crucial role in supporting the deployment of IBM's Maximo enterprise asset management product. This position involves operational support, project delivery, and collaboration with various business units to enhance the Maximo platform, ensuring effective service delivery and user satisfaction.

Responsibilities

• Primary person for end-user support.
• Monitor, troubleshoot and resolve production issues and requests in a timely manner.
• Contribute to the team's knowledge repositories to ensure operational support knowledge is captured and shared.
• Provide rotating 24/7 on-call support (1 week out of ~10).
• Collaborate to continuously improve processes, policies and procedures.
• Support incremental functionality being developed and added to the platform.
• Participate in business analysis, requirements identification sessions, and support testing activities.

Requirements

• Minimum of five years' post-secondary education or relevant work experience.
• Service Now trouble ticket management experience.
• SQL database querying experience.
• Strong oral & written communication and customer service skills.
• Analytical and problem-solving skills.

Nice-to-haves

• BIRT (Business and Intelligence Reporting Tools) experience preferred, but not required.
• Prior experience with Maximo preferred, but not required.

Benefits

• Paid Time Off: 3-4 weeks of accrued vacation time per year, 12 accrued sick days per year, 12.5 holidays plus a Winter Recess, 3 personal days per year, and up to 12 weeks of paid leave for new parents.
• Comprehensive medical, dental, and vision benefits, disability and life insurance programs.
• Child and elder/adult care resources including on-campus childcare centers and Employee Assistance Program.
• University-funded retirement plan with contributions from 5% to 15% of eligible compensation.
• Tuition Assistance Program including $40 per class at the Harvard Extension School.
• Tuition Reimbursement Program providing 75% to 90% reimbursement up to $5,250 per calendar year.
• Professional Development programs and classes at little or no cost.
• Various commuter options including discounted parking and half-priced public transportation passes.