Senior Applied Research Scientist - Use case Evaluation & Benchmarking

$151,900 - $258,100/Yr

ServiceNow - Santa Clara, CA

Full-time - Mid Level

Santa Clara, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Advanced Technology Group (ATG) at ServiceNow is focused on building intelligent software and user experiences using advanced technologies. This role involves developing Large Language Models (LLMs) for Enterprise Language Generation, contributing to AI-powered work experiences for a diverse range of enterprise customers. The position requires collaboration with a team of researchers, engineers, and product managers to design, implement, and scale AI solutions that address real-world challenges.

Responsibilities

• Use AI/ML expertise to solve real-world challenges and datasets.
• Research and propose appropriate models/techniques, and implement, train, and evaluate the models.
• Contribute to the design, implementation, and scaling of LLMs as a key offering in ServiceNow's portfolio.
• Collaborate with developers, applied research scientists, product managers, and quality engineers to produce quality software.
• Work with product owners to understand requirements and own the code from design to delivery.

Requirements

• 4+ years of related experience with a Bachelor's degree; or 2 years and a Master's degree; or a PhD without experience; or equivalent work experience.
• Expertise in Python, OOP, and Design Patterns.
• Experience with Instruction fine tuning and other fine tuning techniques is a must.
• Ability to read latest papers and experiment with the ideas.
• Experience in creating and maintaining large-scale data processing pipelines.

Nice-to-haves

• Experience in Pretraining of an LLM is preferred but not mandatory.
• Experience with Reinforcement learning is preferred but not mandatory.
• Experience with various transformer architectures (auto-regressive, sequence-to-sequence, etc).

Benefits

• Health plans including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs