Senior Applied Research Scientist

$151,900 - $258,100/Yr

ServiceNow - Santa Clara, CA

Full-time - Senior

Santa Clara, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group dedicated to building intelligent software and smart user experiences. This team leverages both existing and cutting-edge advanced technologies to create end-to-end, industry-leading work experiences for our customers. As a member of this group, you will be part of a collaborative team of researchers, applied scientists, engineers, and product managers who share a dual mission: to build and evolve the AI platform while partnering with various teams to develop products and AI-powered work experiences. Additionally, the team is responsible for laying the groundwork, conducting research, experimenting, and mitigating risks associated with AI technologies that will unlock new work experiences in the future. In this role, you will significantly contribute to the development of next-generation Large Language Models (LLMs) for Enterprise Language Generation, which will enhance the NOW platform with AI experiences that improve the daily work of our customers. As we embark on this journey with our early-adopter customers, your expertise will be crucial in creating a diverse range of solutions for our 9,000+ enterprise customers worldwide. Your responsibilities will include tackling real-world challenges and datasets, applying your AI/ML expertise and creativity to implement existing methods and develop new solutions that are practical and scalable. You will research and propose suitable models and techniques, as well as implement, train, and evaluate these models. Additionally, you will contribute to the design, implementation, and scaling of LLMs as a key offering in ServiceNow's AI-first platform portfolio. Daily collaboration with a team of developers, applied research scientists, product managers, and quality engineers will be essential to produce high-quality software. You will also work closely with product owners to understand detailed requirements and take ownership of your code from design through to implementation, testing, and delivery of impactful solutions to our users.

Responsibilities

• Use AI/ML expertise to solve real-world challenges and datasets in a practical and scalable way.
• Research and propose appropriate models/techniques, implement, train, and evaluate the models.
• Contribute to the design, implementation, and scaling of LLMs as a key AI-first platform offering.
• Collaborate with developers, applied research scientists, product managers, and quality engineers to produce quality software.
• Work with product owners to understand detailed requirements and own the code from design to delivery.

Requirements

• 4+ years of related experience with a Bachelor's degree; or 2 years and a Master's degree; or a PhD without experience; or equivalent work experience.
• Expertise in Python, OOP, and Design Patterns.
• Experience with Instruction fine tuning and other fine tuning techniques is a must.
• Ability to read latest papers and experiment with the ideas.
• Experience in Pretraining of an LLM is preferred but not mandatory.
• Experience with Reinforcement learning is preferred but not mandatory.
• Experience with various transformer architectures (auto-regressive, sequence-to-sequence, etc.).
• Creating and maintaining large-scale data processing pipelines.

Nice-to-haves

• Experience in Pretraining of an LLM is preferred but not mandatory.
• Experience with Reinforcement learning is preferred but not mandatory.

Benefits

• Health plans including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs