Senior Applied Research Scientist

$151,900 - $258,100/Yr

ServiceNow - Santa Clara, CA

Full-time - Mid Level

Santa Clara, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group dedicated to building intelligent software and smart user experiences. This team leverages both existing and cutting-edge advanced technologies to create end-to-end, industry-leading work experiences for our customers. Comprising researchers, applied scientists, engineers, and product managers, the ATG has a dual mission: to develop and enhance the AI platform while collaborating with various teams to create products and comprehensive AI-powered work experiences. Additionally, the group is responsible for laying the groundwork, conducting research, experimenting, and mitigating risks associated with AI technologies that will unlock new work experiences in the future. In this role, you will significantly contribute to the development of next-generation Large Language Models (LLMs) for Enterprise Language Generation, which will empower the NOW platform with AI capabilities that enhance the daily work of our customers. As we embark on this journey with our early-adopter customers, your expertise will be crucial in building and delivering a diverse range of solutions to our 9,000+ enterprise customers worldwide. Your responsibilities will include tackling real-world challenges and datasets, applying your AI/ML expertise and creativity to implement existing methods and develop new solutions that are practical and scalable. You will research and propose suitable models and techniques, as well as implement, train, and evaluate these models. Furthermore, you will play a key role in the design, implementation, and scaling of LLMs as a primary AI-first platform offering in ServiceNow's portfolio. Daily collaboration with a team of developers, applied research scientists, product managers, and quality engineers will be essential to produce high-quality software. You will also work closely with product owners to understand detailed requirements and take ownership of your code from design through to implementation, testing, and delivery of impactful solutions to our users.

Responsibilities

• Use AI/ML expertise to solve real-world challenges and datasets.
• Research and propose appropriate models/techniques for LLMs.
• Implement, train, and evaluate models for practical and scalable solutions.
• Contribute to the design, implementation, and scaling of LLMs.
• Collaborate with developers, applied research scientists, product managers, and quality engineers.
• Work with product owners to understand detailed requirements and own code from design to delivery.

Requirements

• 4+ years of related experience with a Bachelor's degree; or 2 years and a Master's degree; or a PhD without experience; or equivalent work experience.
• Expertise in Python, OOP, and Design Patterns.
• Experience with Instruction fine tuning and other fine tuning techniques is a must.
• Ability to read latest papers and experiment with the ideas.
• Experience in Pretraining of an LLM is preferred but not mandatory.
• Experience with Reinforcement learning is preferred but not mandatory.
• Experience with various transformer architectures (auto-regressive, sequence-to-sequence, etc.).
• Creating and maintaining large-scale data processing pipelines.

Nice-to-haves

• Experience with Reinforcement learning is preferred but not mandatory.
• Experience in Pretraining of an LLM is preferred but not mandatory.

Benefits

• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.