Senior Architect, Salesforce

$135,700 - $223,900/Yr

Travelers - Hartford, CT

Full-time - Senior

Hartford, CT

Insurance Carriers and Related Activities

About the position

The Senior Architect for Salesforce at Travelers will play a pivotal role in shaping the technology architecture within the Enterprise Architecture organization. This position involves collaborating with senior leaders to influence and innovate solutions that enhance business capabilities, particularly in the Salesforce ecosystem. The architect will be responsible for establishing strategic technology direction, driving continuous transformation, and mentoring other architects while ensuring alignment with enterprise strategy.

Responsibilities

• Architecture responsibility within a major segment of Technology Architecture in support of the Sale and Service business capabilities
• Work with senior leadership to develop architecture priorities and direction
• Advocate for modern architecture principles and technology modernization
• Establish strategic technology direction and architecture vision
• Drive continuous technology transformation to minimize technical debt
• Analyze key industry and technology trends to assess potential impact on the enterprise
• Define and lead technology proof of concepts to ensure feasibility of architecture solutions
• Engage in hands-on prototyping of new technology solutions
• Partner with Software Engineering to execute proof of technologies
• Define target state technology architecture and roadmaps
• Ensure alignment of IT initiatives with the target state
• Build strong partnerships with engineering to align skills with technology direction
• Prepare and deliver comprehensive communications regarding architectural direction
• Continuously improve efficiency and effectiveness of the architecture
• Provide mentorship to architects
• Perform other responsibilities as assigned.

Requirements

• Bachelor's in technology related field or equivalent
• 5+ years of technology Architecture experience
• Experience in Salesforce Architecture including Sales, Service, CRMA, and Marketing Clouds
• Salesforce product certifications, including architecture certifications
• Proven experience in Salesforce platform, LWC, Apex, Integrations, Automation features, Sales, Service and Financial Service cloud
• Experience assessing and monitoring production platform health
• Strong experience with integration patterns, data, and data mastery
• Experience leveraging Contact Center Technologies for Service Cloud
• Experience with omni/multi-channel implementations in Salesforce
• Experience leveraging latest technologies including AI for sales and service improvements
• Organizational and transformational experience in an agile operating model
• Strong proven Software Engineering experience
• Experience developing technology roadmaps aligned with business goals
• Proven track record of influencing senior leadership
• Insurance technology experience
• Strong grasp of value creation and business capability models
• Experience with large-scale technology platforms and cloud data technologies
• Experience with AWS, APIs, accelerators, and DevSecOps
• Cloud Architecture Certification (AWS, GCP, or Azure) or strong cloud architecture experience
• Hands-on experience within the last 3 years
• Good understanding of security.

Nice-to-haves

• Experience in technology modernization, including cloud-native migration and API strategy
• Experience with multi-division complex sales and service landscapes and implementations

Benefits

• Health Insurance coverage from the first day of employment for employees and eligible family members
• 401(k) matching contributions dollar-for-dollar up to the first 5% of eligible pay
• Pension Plan that is 100% funded by Travelers
• Minimum of 20 days Paid Time Off annually plus nine paid company Holidays
• Access to a wellness program with tools, discounts, and resources
• Mental health program providing access to free professional counseling services
• Matching Gift and Volunteer Rewards program to support community involvement