Senior Architect, Salesforce

$135,700 - $223,900/Yr

Travelers - Hartford, CT

Full-time - Senior

Hartford, CT

Insurance Carriers and Related Activities

About the position

The Senior Architect for Salesforce at Travelers will play a pivotal role in the Enterprise Architecture organization, collaborating with senior technology and business leaders to innovate and influence solutions that enhance business capabilities. This position focuses on applying extensive Salesforce architecture experience to support strategic initiatives, promote reusability, and align Salesforce capabilities with business needs, all while advocating for modern architecture principles and driving continuous technology transformation.

Responsibilities

• Architecture responsibility within a major segment of Technology Architecture in support of the Sale and Service business capabilities
• Work with senior leadership within Technology and Business to develop architecture priorities and direction
• Advocate for modern architecture principles and technology modernization
• Establish strategic technology direction and architecture vision for the organization
• Drive continuous technology transformation to minimize technical debt
• Analyze key industry and technology trends to assess potential impact on the enterprise
• Define and lead technology proof of concepts to ensure feasibility of architecture solutions
• Engage in hands-on prototyping of new technology solutions
• Partner with Software Engineering to execute proof of technologies
• Define target state technology architecture and roadmaps
• Ensure alignment of IT initiatives with the target state
• Build strong partnerships with engineering to ensure proper alignment of skills with technology direction
• Prepare and deliver comprehensive communications to convey architectural direction and alignment with enterprise strategy
• Continuously improve efficiency and effectiveness of the architecture
• Provide mentorship to architects
• Perform other responsibilities as assigned.

Requirements

• Bachelor's in technology related field or equivalent
• 5+ years of technology Architecture experience
• Experience in Salesforce Architecture including Sales, Service, CRMA, and Marketing Clouds
• Salesforce product certifications, including architecture certifications
• Proven experience in Salesforce platform, LWC, Apex, Integrations, Automation features, Sales, Service and Financial Service cloud
• Experience assessing and monitoring production platform health, recommending improvements, and addressing technical debt
• Strong experience with integration patterns, data, and data mastery
• Experience leveraging and integrating Contact Center Technologies for Service Cloud including Genesys
• Experience with multi-division complex sales and service landscapes and implementations
• Experience with omni/multi-channel implementations including voice, chat, email, chat bots in Salesforce
• Experience leveraging latest technologies including AI to improve sales and service experiences and efficiencies
• Organizational and transformational experience in an agile operating model
• Strong proven Software Engineering experience
• Developed technology target state, roadmaps that align to Short- and Long-term business goals
• Proven track record of influencing senior leadership
• Insurance technology experience
• Strong grasp of value creation and business capability models
• Experience with large-scale technology platforms and cloud data technologies
• Experience with AWS, APIs, accelerators, and DevSecOps
• Cloud Architecture Certification (AWS, Google Cloud Platform, or Azure) or strong cloud architecture experience
• Experience developing technology roadmaps aligned with business goals
• Experience in technology modernization, including cloud-native migration and API strategy
• Hands-on experience within the last 3 years
• Good understanding of security
• Experience in agile operating models and insurance technology.

Nice-to-haves

• Salesforce product certifications
• Experience with AI technologies
• Experience in insurance technology
• Experience with cloud-native migration and API strategy.

Benefits

• Health Insurance coverage from the first day of employment for employees and eligible family members
• 401(k) matching contributions dollar-for-dollar up to the first 5% of eligible pay
• Pension Plan that is 100% funded by Travelers
• Minimum of 20 days Paid Time Off annually plus nine paid company Holidays
• Access to wellness program tools, discounts, and resources
• Mental health program providing access to free professional counseling services
• Matching Gift and Volunteer Rewards program to encourage community involvement.