Senior Architect, Salesforce

$135,700 - $223,900/Yr

020 Travelers Indemnity Co - Hartford, CT

Full-time - Senior

Hartford, CT

10,001+ employees

About the position

As a Senior Architect for Salesforce within the Enterprise Architecture organization at Travelers, you will play a pivotal role in transforming business and technology capabilities. This position involves collaborating with senior leaders to influence and innovate solutions that align with business needs, while advocating for modern architecture principles and driving continuous technology transformation.

Responsibilities

• Apply broad Salesforce/CRM architecture experience to support strategic initiatives.
• Provide consulting to division architects and champion the growth of an enterprise Salesforce architecture practice.
• Align Salesforce capabilities with business group needs, promoting reusability and commonality.
• Establish strategic technology direction and architecture vision for the organization.
• Drive continuous technology transformation to minimize technical debt.
• Analyze key industry and technology trends to assess potential impacts on the enterprise.
• Define and lead technology proof of concepts to ensure feasibility of architecture solutions.
• Engage in hands-on prototyping of new technology solutions.
• Partner with Software Engineering to execute proof of technologies.
• Define target state technology architecture and roadmaps, ensuring alignment with IT initiatives.
• Build strong partnerships with engineering to align skills with technology direction.
• Prepare and deliver comprehensive communications regarding architectural direction and enterprise strategy.
• Continuously improve efficiency and effectiveness of the architecture.
• Provide mentorship to architects.

Requirements

• Bachelor's degree in a technology-related field or equivalent experience.
• 5+ years of technology architecture experience, specifically in Salesforce Architecture including Sales, Service, CRMA, and Marketing Clouds.
• Salesforce product certifications, including architecture certifications, are highly beneficial.
• Proven experience in Salesforce platform, LWC, Apex, Integrations, Automation features, Sales, Service, and Financial Service cloud.
• Experience assessing and monitoring production platform health, recommending improvements, and addressing technical debt.
• Strong experience with integration patterns, data, and data mastery.
• Experience leveraging and integrating Contact Center Technologies for Service Cloud, including Genesys.
• Experience with multi-division complex sales and service landscapes and implementations.
• Experience with omni/multi-channel implementations including voice, chat, email, and chat bots in Salesforce.
• Experience leveraging latest technologies including AI to improve sales and service experiences and efficiencies.
• Organizational and transformational experience in an agile operating model.
• Strong proven Software Engineering experience.
• Experience developing technology target states and roadmaps aligned with business goals.
• Experience in technology modernization, including cloud-native migration and API strategy.

Nice-to-haves

• Experience with large-scale technology platforms and cloud data technologies.
• Experience with AWS, APIs, accelerators, and DevSecOps.
• Cloud Architecture Certification (AWS, GCP, or Azure) or strong cloud architecture experience.

Benefits

• Health Insurance coverage from the first day of employment for employees and eligible family members.
• 401(k) matching contributions dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum.
• Pension Plan that is 100% funded by Travelers.
• Minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Access to free professional counseling services and health coaching through the mental health program.
• Matching Gift and Volunteer Rewards program to encourage community involvement.