Senior Assistant University Registrar for Operations

About the position

The Senior Assistant University Registrar for Operations has four primary areas of responsibility: Leadership in providing guidance and direction on processes affecting operational functions in assigned areas of responsibility; serving as the Veterans Affairs Compliance Officer and the primary School Certifying Official (SCO) for veteran education benefits; management of the day-to-day operations of customer support services of the Office of the University Registrar (OUR) and supervision of the Academic Services Assistant, Transcripts and Verifications Assistant, and student assistants; and management of classroom scheduling and final exam scheduling. The SAUR must possess demonstrated experience working at a high administrative and technical-functional capacity, ensuring that all academic record requests are processed on time and within the USF enrollment management policies. The SAUR will also research, recommend, reengineer, and implement process improvements aimed at streamlining operations and increasing operational efficiencies and data record accuracy.

Responsibilities

• Provide guidance and direction on processes affecting operational functions in assigned areas of responsibility.
• Serve as the Veterans Affairs Compliance Officer and primary School Certifying Official (SCO) for veteran education benefits.
• Manage day-to-day operations of customer support services in the Office of the University Registrar.
• Supervise the Academic Services Assistant, Transcripts and Verifications Assistant, and student assistants.
• Oversee classroom scheduling and final exam scheduling processes.
• Engage with course schedulers on adherence to academic scheduling policy.
• Analyze and refine Academic Services processes and procedures.
• Monitor performance and individual development of staff.
• Lead projects related to transcript and verification services.
• Participate in testing of software upgrades and improvements.

Requirements

• Bachelor's degree required; Master's degree preferred.
• At least five years of progressive responsibility working in a Registrar's office.
• Experience must include at least three years in a supervisory role.
• Experience with a student information system required; experience with Banner preferred.
• Experience with certifying veteran education benefits.
• Understanding of FERPA and student record privacy issues.
• Excellent oral and written communication skills.
• Motivating, upbeat personality.
• Excellent customer service skills.
• Superior problem-solving and multitasking skills.

Nice-to-haves

• Experience operating at a high operational and functional-technical capacity.
• Experience in process analysis and improvement.
• Ability to work independently and effectively with a diverse student body.

Benefits

• Full-time position with a salary range of $69,000-$90,000 annualized salary, commensurate with experience.