Senior Associate, Administrative Legal Support

Sallie Mae Inc (SLM Corp) - Newark, DE

Full-time - Entry Level

Hybrid - Newark, DE

Credit Intermediation and Related Activities

About the position

The Senior Associate, Administrative Support will provide administrative support to our legal, corporate communications, and public policy organization and senior management. The ideal candidate will be responsible for managing and prioritizing administrative tasks, ensuring the smooth and efficient day-to-day operations of the organization, and developing and assisting in the implementation and improvement of administrative and other relevant policies and procedures.

Responsibilities

• Provide administrative support to senior management and be part of a team of professionals that manages corporate governance, proxy/executive compensation, board of directors matters, and entity management.
• Schedule meetings, manage complex calendaring and end to end meeting preparation, proof, format, and process a wide variety of documents and document types, and coordinate travel arrangements and expense reports across multiple senior stakeholders.
• Develop, implement, and, in collaboration with peers and other stakeholders continuously improve policies and procedures related to administrative matters, maintenance of records and files, and other matters.
• Oversee the management of office supplies, equipment, and facilities.
• Develop and maintain strong working relationships with internal and external stakeholders.
• Execute and/or test controls related to risks assigned to the organization. Monitor and report on the team's performance and identify areas for improvement.
• Provide guidance and support to and collaborate with administrative support peers across the enterprise to ensure excellent customer service is provided to all internal and external stakeholders.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Requirements

• Excellent organizational, planning, and time management skills.
• Strong written and oral communication and interpersonal skills, seasoned judgement and the ability to build relationships with stakeholders at all levels.
• Process oriented with ability to drive and take ownership of tasks and be flexible within the process-oriented framework to achieve desired outcomes.
• Demonstrated ability to prioritize tasks in a fast-paced environment.
• Deep and broad experience with office software and equipment, including Microsoft Office Suite and office management software including PPT, Adobe Professional, Visio, OneNote, and SharePoint.
• Experience developing and maintaining administrative policies and procedures and managing and training other administrative assistants and/or support staff.
• Strong problem-solving and decision-making skills.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work independently and collaboratively.
• Willingness to work flexible hours as needed.
• Willingness, ability, and eagerness to seek out and incorporate feedback and learn and apply new skills.

Nice-to-haves

• Bachelor's degree in Business Administration, Management, or a related field.
• 3 - 5 years of experience in administrative support and project management in a legal environment (large law firm or in-house).
• Six Sigma credentials (or willingness to obtain)

Benefits

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities