Senior Associate, Change Management

$70,500 - $78,500/Yr

Wayfair - Boston, MA

Full-time - Mid Level

Boston, MA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

Wayfair is seeking a Senior Associate to join the Global Customer Service Change Management team. This role focuses on the people side of change, ensuring successful implementation of organizational projects and initiatives. The Change Manager Associate will own the change management framework, develop strategies to minimize disruption, and maximize employee adoption, making it an ideal opportunity for candidates looking to work in a collaborative, cross-functional environment.

Responsibilities

• Ensure organization's change management framework is continuously evaluated and refined for effectiveness and alignment with business needs.
• Establish and nurture strong working relationships with teams across Operations to promote collaboration and alignment for successful change outcomes.
• Facilitate the Global Customer Service Leadership Change Board forum for thorough review and alignment of initiatives, fostering strategic decision-making and collaboration.
• Oversee management of the Global Customer Service Change Calendar to schedule and implement changes appropriately, minimizing disruption and maximizing effectiveness.
• Track and analyze the effectiveness of change management efforts, collecting data and providing actionable insights to project teams and leadership.

Requirements

• Bachelor's degree earned by date of hire
• 2+ years of professional experience
• Excellent communication skills, both written and verbal
• Strong project management capabilities
• Collaborative mindset that thrives as part of a team
• Data and process-oriented with a demonstrated ability to learn new tools
• High attention to detail and ability to manage multiple priorities simultaneously
• Ability to navigate an environment of continuous improvement and ambiguity
• Drive to win and foster cross-functional collaboration
• Investment in the customer experience

Benefits

• Restricted stock units as part of the compensation package
• Full range of medical benefits
• Financial benefits
• Other benefits dependent on the position offered