Senior Associate, Client Success

$75,000 - $85,000/Yr

Axios - New York, NY

Full-time - Mid Level

Remote - New York, NY

Specialty Trade Contractors

About the position

The Senior Associate of Client Success at Axios is responsible for managing new and existing accounts during the post-sale process, ensuring a seamless client experience and executing various campaigns across the Axios product suite. This role involves close collaboration with cross-functional teams to deliver best-in-class service and support account growth.

Responsibilities

• Manage new and existing accounts during the post-sale process.
• Deliver turnkey client experiences from kickoff to wrap.
• Develop and execute a wide range of campaigns across the Axios product suite.
• Support media planning, proposals, and renewal activities in collaboration with Client Partnerships colleagues.
• Manage the campaign lifecycle from launch to wrap, ensuring accurate and timely delivery.
• Provide exceptional customer service and elevate the client experience to support account growth.
• Problem-solve in real time by providing proactive solutions and involving necessary stakeholders.
• Make strategic media planning recommendations in partnership with Client Partners.
• Build and maintain strong relationships with internal and external stakeholders.
• Pull reporting and make data-driven campaign optimization recommendations.
• Iterate on processes to improve efficiency and scale without sacrificing quality.

Requirements

• 2-4 years of digital campaign planning and execution experience in a publisher or agency environment.
• Strong organizational skills and attention to detail.
• Competent public speaking skills for client interactions and internal stakeholders.
• Exceptional customer service and commercial instincts.
• Ability to manage multiple complex campaigns simultaneously while meeting deadlines.
• Experience working with high-revenue and complicated accounts.

Nice-to-haves

• Experience in a fast-paced, collaborative environment.
• Growth mindset and adaptability to change.

Benefits

• 401(k) with employer match
• Robust PPO and High Deductible health insurance options
• Employer Health Savings Account (HSA) contribution
• Dental and vision coverage
• Primary caregiver 12-week paid leave
• Generous vacation policy, plus holidays
• One mental health day per quarter
• Annual learning and development stipend
• $100 monthly work-from-home stipend
• Tele-mental health services through Headspace
• OneMedical membership including tele-health services
• Personal health advocacy resources through HealthAdvocate
• Inclusive fertility and family forming benefits through Carrot Fertility
• Access to the Axios Family Fund for financial support
• Increased work flexibility for parents and caretakers
• Virtual company-sponsored social events
• A strong and positive work environment
• Commitment to an open, inclusive, and diverse work culture