This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
Ankura is seeking a Senior Associate, Data & Technology, specifically for the role of IT Service Desk Technician - Level 2. This position is integral to the Ankura Technology Services (ATS) team, which is responsible for providing all technical infrastructure and support services across the company. The ATS team ensures that Ankura's consultants and business groups can effectively deliver both internal and external technical engagements. The Senior Service Desk Technician will play a crucial role in delivering consistent, world-class Tier 2 support to all Ankura end users, ensuring that technical issues are resolved efficiently and effectively. In this role, the Senior Service Desk Technician will provide technical support and leadership to Tier 1 team members, addressing a variety of technical issues related to end-user computer hardware and software, user access, network connectivity, printing and scanning services, as well as telephony and conferencing. The position requires a commitment to maintaining high service levels and achieving metrics in support of service level agreements and client satisfaction surveys. The working model is 24/7 support, with a typical weekly schedule of Monday to Friday, although some weekend hours may be required on a limited basis. The ideal candidate will be responsible for accurately diagnosing technical issues, documenting incidents and service requests in the ticket tracking system, and providing guidance to junior technicians. They will also be expected to maintain current knowledge of relevant technologies and participate in team meetings to suggest improvements. This role is remote, with a preference for candidates located in the Central and Pacific Time Zones.
