L3Harris Technologies - Los Angeles, CA
posted 3 months ago
The Senior Associate, Field Service Engineering position is a critical role that provides on-site technical customer support, focusing on the installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems. This role requires a hands-on approach, as the engineer will be responsible for ensuring the operational quality of system equipment and providing instructions to customers on the operation and maintenance of these systems. The position involves interpreting customer needs and determining whether issues should be escalated to Program Management personnel or Program engineers. A significant aspect of this role includes spending time onboard ships or crafts that are under construction or underway, which adds a unique dimension to the job and requires adaptability to various working environments. In this role, the engineer will perform scheduled preventive maintenance tasks on various applications of Electronic Warfare (EW) equipment, install radar and EW systems, and set up test equipment according to prescribed methods. The engineer will also support the operation of equipment to demonstrate its proper function and analyze malfunctions using manufacturer manuals and specifications. Responsibilities include repairing, replacing, and adjusting equipment or components, inspecting equipment for accurate assembly and defects, and consulting with lead engineers to plan equipment layouts and resolve operational issues. The position demands physical capabilities, such as climbing vertical ladders, working in tight spaces, and standing or kneeling for extended periods. Additionally, the engineer will be responsible for completing all required documentation for review and submission, ensuring compliance with operational standards.