Senior Associate, Instructional Designer - Credit College

Capital One - Richmond, VA

Full-time - Mid Level

Richmond, VA

Credit Intermediation and Related Activities

About the position

The Senior Associate, Instructional Designer for Credit College at Capital One is responsible for developing and implementing engaging learning assets aimed at enhancing the credit and judgment skills of business and credit analysts. This role involves collaborating with credit leaders and stakeholders to create a suite of eLearning and instructor-led courses that cater to various learning needs within the organization. The ideal candidate will leverage their understanding of learning theories and design principles to create effective training solutions that align with Capital One's credit culture.

Responsibilities

• Partner with business leaders to design and develop learning assets for the Open Enrollment portfolio.
• Design and develop courses, learning materials, and performance support tools based on industry design standards.
• Leverage learning technologies (Articulate 360, Camtasia, Adobe suite) to create introductory content for a broad audience.
• Conduct interviews with stakeholders, subject matter experts, and learners to identify and create relevant content.
• Increase the effectiveness of existing learning solutions by evaluating feedback and implementing improvements.
• Create behaviorally-based assessments and evaluation methods.
• Partner with Open Enrollment operations lead on project timeline goals and evaluation metrics.
• Set and achieve challenging individual goals that support department and business goals.
• Assume personal responsibility for projects and follow-through to completion with minimal need for direct supervision.

Requirements

• High School Diploma, GED or equivalent certification.
• At least 2 years of experience formulating learning experiences or programs for internal associates and peer audiences.
• At least 1 year of experience with learning content development tools (Articulate 360, Adobe Design Suite, and Camtasia).

Nice-to-haves

• 3+ years of experience in training design and development.
• 2+ years experience with learning content development tools (Articulate 360, Adobe Design Suite, and Camtasia).
• 1+ years of experience with Adobe Creative Suite (InDesign, Photoshop and video editing software).
• 1+ years of experience working in the Financial Services industry.
• Project Management Professional Certification or knowledge of Agile methodology.

Benefits

• Comprehensive health benefits
• Financial benefits
• Inclusive workplace policies