Senior Associate - Product Manager | Digital Payments

JPMorgan Chase - New York, NY

Full-time - Mid Level

New York, NY

Credit Intermediation and Related Activities

About the position

As a Senior Associate Product Manager in the Commerce Payments organization, you will play a pivotal role in enhancing customer experiences and simplifying digital payments. This position is designed for individuals who are passionate about leveraging the latest technology to solve complex problems and deliver innovative payment experiences. The Commerce Payments organization is a team of highly talented product leaders focused on transforming customer experiences and driving product excellence. In this role, you will be responsible for creating a seamless payment experience for customers across the Chase digital payment and commerce platforms, impacting up to 60 million customers. Your responsibilities will encompass the full product development lifecycle, from defining product features to shipping the final product. You will partner closely with Technology, Design, and Analytics teams to lead product development efforts, ensuring that all requirements are clearly communicated to engineering through well-documented specifications. Collaboration with developers and testers will be crucial to ensure that functional designs are accurately translated into working technical designs, test plans, and scripts. You will also conduct pre-release reviews, including regression testing and quality assurance, to certify that the product is production-ready. In addition to product development, you will manage the product backlog, oversee production support, and prioritize issue and defect resolution. Your role will require you to work closely with cross-functional partners to maintain a strong risk and controls environment, collaborating with teams in Risk, Controls, Legal, and Compliance to ensure that all aspects of the product meet regulatory and internal standards. This position is ideal for someone who is customer-obsessed, has a strong desire to be part of start-up efforts within a large organization, and is eager to be at the forefront of digital payments and technology.

Responsibilities

• Partner closely with Technology, Design, and Analytics teams to lead product development efforts.
• Define features and communicate requirements to engineering in clearly written documentation.
• Work closely with developers and testers to ensure requirements and functional designs are translated accurately into working technical designs, test plans, and scripts.
• Conduct pre-release reviews which could include regression testing and Quality assurance to certify the release as production ready.
• Work closely with the analytics team to track metrics and create performance reports.
• Manage product backlog, production support, issue & defect resolution and prioritization.
• Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance).

Requirements

• 3 years of experience in product management.
• Passion for understanding customer needs and demonstrated ability to build digital products.
• Ability to think strategically while still being comfortable diving into the details required to ensure successful execution.
• Outstanding verbal and written communication skills.
• Proven success in collaborating with cross-functional teams, influencing and driving decisions.
• Proven track record of managing risk and controls.
• Flexibility to work Eastern Standard Time (EST) hours.

Nice-to-haves

• Bachelors or Masters in Business Management, Computer Science or comparable field of study.
• Experience in online payments including digital wallets and money movement.
• Strong knowledge of APIs, engineering practices, and the product development lifecycle using Agile methodologies.